[Remote] Senior Software Engineer

Note: The job is a remote job and is open to candidates in USA. Precisely is a leader in data integrity, empowering businesses with trusted data through innovative software and services. They are seeking a Senior Software Engineer to define, analyze, and resolve customer escalations, utilizing AI tools for effective troubleshooting and documentation of complex issues.ResponsibilitiesDefines, analyzes, and resolves customer escalations in a timely & accurate mannerProven ability to investigate and resolve complex customer escalations — with hands-on experience using AI tools (Claude Code, Cursor, GitHub Copilot) for log analysis, root cause identification, and defect diagnosisProvides periodic updates to customers, co-workers & management on the status of outstanding issuesDocuments complex issue resolutions for both the customer & internal reference as neededTrack record of delivering production code fixes end to end — from defect confirmation through AI-assisted patch development, automated test generation, code review, and release validationAssists team members with complex issues to gain experience & exposure to more advanced problemsAbility to navigate large, unfamiliar codebases quickly using AI tools — assessing defect blast radius and identifying the safest fix path with confidenceContributes, reviews & maintain knowledge base content and product documentation as neededWill require periodic after hour / weekend coverage, done on a Pager rotational basisOther duties may be assignedSkills5+ yrs of software engineeringExcellent communication (oral & written), analytical and troubleshooting skillsOS experience in one or more areas of Linux, UNIX, and/or WindowsFrameworks: Java, J2EE, Servlets, MDB, HTML, JNDI, Jax-RS, JMS, Junit, XML, JSONProtocols: AS2/4, HTTP(S), FTP(S), SFTP, Rest/APIs, RNIF, EBICSCloud experience in one or more areas of AWS, Azure, Google, IBM, RedHatCI/CD: Maven, Docker, IBM Cloud, Kubernetes, Jenkins, GitHubDatabase experience in one or more areas of Oracle and/or DB2 and/or MS SQL and/or MySQLAbility to read and code through an Object Oriented Language, preferred JavaExperience with JDBC, JDK, JVM stack tracesStrong understanding & experience of executing Static & Dynamic scans, fixing vulnerabilitiesAptitude to prioritize and handle multiple issues simultaneouslyStrong attention to detail and accuracyAbility to work independently in a fast paced environmentAbility to function and contribute in a team environmentAI Augmented Engineering & Debugging: Demonstrated experience using AI assisted development tools (e.g., GitHub Copilot, Claude Code, Cursor) to accelerate debugging, root cause analysis, code remediation, and test generation within enterprise SDLC and security guardrailsSpec Driven & Agent Assisted Development Practices: Hands on experience with spec driven or agent assisted development workflows, including translating problem statements into clear specifications, guiding AI tools to generate targeted code changes, and validating outputs through tests and reviewsBenefitsWith a "work from anywhere" cultureWe are committed to career development for our employees and offer opportunities for growth, learning and building communityThe Company advocates employee career development and employee requests to pursue internal employment opportunities are encouragedEmployees are also encouraged to discuss their career interests with their Manager at any timeOpen communication regarding career advancement promotes a positive working environmentBoth internal and external candidates are granted equal consideration for available employment opportunitiesCompany OverviewPrecisely is a leader in data integrity, specializes in Agentic-Ready Data, data integration, quality, enrichment, & location intelligence. It was founded in 1968, and is headquartered in Burlington, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.precisely.com.