[Remote] Senior Site Reliability Engineer

Note: The job is a remote job and is open to candidates in USA. You.com is building the AI Search Infrastructure that powers modern AI systems. As a Site Reliability Engineer, you will own parts of the reliability, observability, and incident response posture for You.com’s production services, ensuring uptime and developing tools for incident management.ResponsibilitiesInstrument services end-to-end using OpenTelemetry metrics and structured logging to ensure every critical path is measurableDevelop and maintain SRE standards and patterns (instrumentation guidelines, incident playbooks, service templates) that engineering teams adopt by default in new and existing servicesBuild internal tooling and automation in Python, Bash and Terraform to improve deployment safety, reliability, and operational efficiencyDesign and maintain actionable dashboards that surface real user impact, not vanity metrics, for service owners and leadershipTune alerting rules continuously to maximize signal-to-noise ratio; tie alerts to SLO-based error-budget burn rates rather than arbitrary thresholdsOwn reliability incident response end-to-end: detection, triage, communication, escalation, resolution, and stakeholder updatesTrack and run blameless postmortems that focus on systemic contributing factors, not individual fault, producing actionable remediation items with owners and deadlinesTrack remediation follow-through as a first-class metric. Ensure postmortem action items are completed, not just documentedContinuously improve MTTD and MTTR by feeding incident learnings back into monitoring, runbooks, and automationCollaborate with Customer Success and ensure we by feed incident learnings back into monitoring, runbooks, and automationDefine meaningful SLOs for all production services grounded in critical user journeys, historical performance data, and business requirementsEliminate alert fatigue by auditing, categorizing, and deprecating noisy or non-actionable alerts on a regular cadenceHelp manage incident management processes and playbooksSkills2+ years of full-time experience in an SRE or similar role3+ years of experience working in AWS with EKS and Github (GHA) & CI/CDStrong hands-on experience with Git, Python, and Bash. Comfortable building production-grade automation and toolingExperience establishing SRE practices across multiple teams (SLO definitions, alert hygiene, postmortem culture)Built or maintained Prometheus-based monitoring with dashboards they have in GrafanaDemonstrated experience scoping and delivering infrastructure projects from proposal through production deploymentDemonstrated experience managing incidents and response to service outageHands-on experience integrating AI with SRE efforts to improve reliability, development and velocityDemonstrated track record of collaborating with teams to define SLOs, instrument services against measurable SLIs, and operationalize error-budget burn-rate alerting that teams use independently to balance risk and delivery speedBenefitsHubs in San Francisco and New York City offering regular in-person gatherings and co-working sessionsFlexible PTO with U.S. holidays observed and a week shutdown in December to rest and recharge*A competitive health insurance plan covers 100% of the policyholder and 75% for dependents*12 weeks of paid parental leave in the US*401k program, 3% match - vested immediately!*$500 work-from-home stipend to be used up to a year of your start date*$600 technology stipend to support a portion of our hybrid/remote team's cell phone and internet expenses*$1,200 per year Health & Wellness Allowance to support your personal goals**Certain perks and benefits are limited to full-time employees onlyCompany OverviewYou.com is a personalized AI search engine that delivers customized recommendations and allows natural conversation with its AI chatbot. It was founded in 2020, and is headquartered in Palo Alto, California, USA, with a workforce of 51-200 employees. Its website is https://you.com.