[Remote] Senior ServiceNow Technical Consultant

Note: The job is a remote job and is open to candidates in USA. Tenon is the leader in enterprise marketing workflows, providing a single solution for marketing teams to execute campaigns, projects, emails, and SMS with speed and at scale. The Senior ServiceNow Technical Consultant will be responsible for developing and troubleshooting ServiceNow applications, collaborating with customers to gather requirements, and ensuring high-quality implementations.ResponsibilitiesDeveloping, installing, and troubleshooting scoped ServiceNow applicationsAssisting in maintaining detailed documentation of application design, logic and code to train other developers on the applicationWorking on the creation of workflows from scratch and customizing the existing workflows and workflow activities based on the business requirementsCreating and maintaining inbound actions, custom reports, scheduled reports, and dashboardsDeveloping import sets, data sources, transform maps for data loads and managementCreating and using update sets, Remote Instance, and Team Dashboard to move customizations between ServiceNow instancesPerforming code reviews to ensure that the quality bar is being met with regard to coding standards, integration, extensibility, and securityPartnering directly with customers to gather requirements, translate business needs into technical solutions, and deliver high-quality implementationsLeading or supporting customer-facing workshops, discovery sessions, and solution design conversationsTroubleshooting complex issues in collaboration with customers and providing clear, timely communication throughout resolutionServing as a trusted technical advisor during implementations and post-go-live supportSkills4+ years - Information Technology, (Software) Engineering, or relatedMust be fluent with JavaScript, React, and GlideRecordPrior experience in a customer-facing role such as implementation consultant, solutions engineer, technical consultant, or professional servicesDemonstrated ability to communicate technical concepts clearly to non-technical stakeholdersProven track record of managing customer expectations, driving adoption, and ensuring successful delivery outcomesMust have working knowledge in creation/updating of Business Rules, Client Scripts, Glide Ajax, Script Includes, JSON, UI Policies, UI Actions, UI Pages, and Access Control ListsExperience in implementation and enhancement of modules like Event Trigger, Email notifications, Email Templates, Dictionary Overrides, Reference Qualifiers, Flows, Flow Actions, Database Views, Dictionary Attributes, and ViewsDemonstrable experience in setup of ServiceNow integrations with SOAP, REST, LDAP, SSO, email, or PowerShellExperience operating in a fast-paced, deadline-driven environment while managing multiple prioritiesOutstanding communication and customer relationship skillsExcellent time management skillsExperience in B2B SaaS is idealExperience with Now Experience UI Framework is a plusKnowledge of marketing automation or CRM solutions is a plusStrong Indianapolis preferenceServiceNow CSA, CIS, or CAD certifications are a plusCompany OverviewTenon is an advanced marketing solution designed to streamline marketing tasks for businesses. It was founded in 2022, and is headquartered in Indianapolis, Indiana, USA, with a workforce of 11-50 employees. Its website is https://www.tenonhq.com.