[Remote] Senior Revenue Operations Manager, Commercial

Note: The job is a remote job and is open to candidates in USA. New Relic is a global team of innovators dedicated to shaping the future of observability. They are seeking a Senior Revenue Operations Manager for their Commercial segment to serve as a strategic partner to the Global VP of Commercial, supporting a rapidly expanding business unit while driving operational excellence and shaping go-to-market strategies.ResponsibilitiesEstablish and run the Rhythm of Business (RoB) for the Commercial organization, driving operational excellence and strict rigor across all field operationsManage the weekly, monthly, and quarterly cadence of commercial and renewals team activities, including QBRs, forecasting, planning, and opportunity managementEnsure assigned Commercial and Renewals objectives are completed accurately and on time, aggressively monitoring the sales organization’s compliance with CRM data standards and process rigorAct as a trusted advisor to the Global VP of Commercial and Sales leadership, shaping GTM strategy and supporting the global Product-Led Growth (PLG) motionRepresent the Commercial and Renewals business requirements in key cross-departmental initiatives, ensuring tight alignment between overarching business strategy and day-to-day operational processesStrategize and enable the development of global standards, policies, and procedures to streamline operations for a high-volume, transactional sales environmentOptimize the end-to-end renewals lifecycle to actively improve customer retention rates, mitigate churn, and drive sustainable growth and expansion across our expansive long-tail businessLeverage historical trends, pipeline coverage data, and deal-specific knowledge to guide leaders during forecasting, driving highly predictable outcomesAnalyze customer health and consumption data to understand potential downgrade risks, collaborating with cross-functional teams to identify and operationalize new methods to drive risk mitigation strategiesBuild repeatable, complex analyses and operational models (using Excel/Google Sheets) that synthesize vast datasets to identify trends, consumption patterns, and product adoptionManage and optimize reporting packages for team effectiveness, conducting rigorous metrics reviews with sales management to improve productivity and actionabilityLead projects focused on simplifying workflows, optimizing the CRM (Salesforce) experience, and driving efficiency throughout the Commercial and Renewals organizationMaintaining highly accurate and predictable forecasting models within an agreed varianceDriving operational strategies that directly improve retention and upsell within the Commercial and long-tail segments as well as driving up Consumption based usage across Commercial and PLGMeasurable reduction in manual reporting and administrative overhead for the GTM teamsAchieving high scores in CRM data hygiene, opportunity management, and adherence to the Rhythm of BusinessSkills8+ years of relevant work experience, preferably within a SaaS software provider or professional IT services company in Operations, Customer Success, or other customer-facing groups5+ years of dedicated sales ops or revenue operations experience, with a proven track record in field sales operations and business partnering across cross functional teamsExperience supporting a high-velocity, transactional business segment and a strong understanding of customer dynamics, sales lifecycles, and renewal patternsExceptional analytical abilities: Candidates must be able to quickly leverage multiple data sources, connect them, work with massive datasets, and build highly complex Excel/Google Sheets modelsDemonstrated communication and presentation skills, with the ability to structure and produce clear executive presentations (PowerPoint/Google Slides) to influence C-level executives and field teamsStrong problem-solving skills, mature judgment, and the ability to bring alignment, negotiate, and drive cross-functional projects to completionDeep understanding of SaaS and exposure to consumption-based business modelsHigh technical proficiency: Advanced skills in Salesforce, Excel, Tableau, and familiarity with SQLBachelor's Degree or equivalent experienceDirect operational experience supporting a Product-Led Growth (PLG) go-to-market motionSkills and experience in utilizing AI, Large Language Models (LLMs), and Google Apps Script to build internal tooling, automate routine processes, and drive massive efficiencies in the way we support the GTM organizationDirect experience in a high-growth, consumption-driven, or usage-based business model (e.g., Snowflake, Datadog, AWS)Deep understanding of the Observability or Monitoring landscapeBenefitsCorporate bonus planHealthcareDentalVisionParental leave and planningMental health benefits401(k) plan and matchFlex time-off11 paid holidaysVolunteer time-offOther competitive benefits designed to improve the lives of our employeesFlexible workforce modelFully office-based, fully remote, or hybrid work optionsCompany OverviewNew Relic is a digital intelligence company that delivers full-stack visibility and analytics to enterprises. It was founded in 2008, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://newrelic.com.