[Remote] Senior Representative, Customer Service Operations

Note: The job is a remote job and is open to candidates in USA. Cardinal Health is a leading healthcare services and products company, and they are seeking a Senior Representative for Customer Service Operations. This role is responsible for providing exceptional customer service, managing accounts, and supporting field sales representatives while ensuring operational performance and customer satisfaction.ResponsibilitiesProvides outstanding customer service and supports improvements in operational execution to ensure service levels are achieved and exceededManages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may ariseProvides outsourced services to customers relating to invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolutionCollects and reviews customer feedback, complaints, recalls and product returns, working closely with Quality and Regulatory teamsIdentifies customer trends and challenges/opportunities to develop potential alternatives to support business, operational efficiency and develop new customer opportunitiesSupports process improvement initiatives, including but not limited to opportunities for optimizing inventory levels, suppliers and operational performance, cost control and profitability and ultimately customer serviceBuilds strong relationships with key business stakeholders (Supply Chain, Finance, Operations, Marketing and Commercial) to work in collaborative approach for improved customer serviceCommunicates with customers regarding their needs, questions, and concerns and helps trouble shoot equipment issues as necessaryManages cases regarding reporting, backorders, customer complaints, and pricing and processes product complaint and incident reportsSupports general sales by analyzing account histories, and coordinating internal resources to resolve customer needsInvestigates and reports on anomalies and discrepancies in point of sales systems, website ordering, and general customer complaint issuesRedirects customers to applicable in-house resources as necessarySupports general post-sales issues resolutions as necessarySkills3-6 years of experienceHigh School Diploma, GED or equivalent work experienceExperience with MS Office SuiteStrong written and verbal communication skillsStrong attention to detail and organizational skillsBenefitsMedical, dental and vision coveragePaid time off planHealth savings account (HSA)401k savings planAccess to wages before pay day with myFlexPayFlexible spending accounts (FSAs)Short- and long-term disability coverageWork-Life resourcesPaid parental leaveHealthy lifestyle programsCompany OverviewCardinal Health is a manufacturer and distributor of medical and laboratory products. It was founded in 1971, and is headquartered in Dublin, Ohio, USA, with a workforce of 10001+ employees. Its website is https://www.cardinalhealth.com.Company H1B SponsorshipCardinal Health has a track record of offering H1B sponsorships, with 38 in 2026, 128 in 2025, 116 in 2024, 140 in 2023, 158 in 2022, 106 in 2021, 142 in 2020. Please note that this does not guarantee sponsorship for this specific role.