[Remote] Senior Registrar Operations Lead

Note: The job is a remote job and is open to candidates in USA. Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. As a Senior Registrar Operations Lead, you will ensure operational excellence across the domains business, serving as a senior escalation owner and collaborating with various teams to resolve complex domain issues.ResponsibilitiesAct as the senior escalation owner for complex, high-impact domain-related customer issues, working closely with Customer Support, Security and Engineering to ensure timely, accurate resolutionApply hands-on expertise across gTLDs and ccTLDs, high-value and expired domain workflows, DNS, EPP, REST APIs, and registry platforms to investigate and resolve issues directlyPerform root-cause analysis on issues, and provide clear guidance and recommendationsServe as a subject matter expert and advisor to internal teams on domain-related cases, workflows, and best practicesAct as the internal expert on UDRP cases, and registry compliance matters, partnering closely with Legal and external registries to manage disputes and enforcement actionsMaintain a deep understanding of ICANN policies and regulations, including ICANN RAA, GDPR, and abuse-related requirementsMonitor and support compliance initiatives to ensure registrar operations align with evolving policy and contractual obligationsPartner closely with internal Security and Trust teams on domain abuse identification, escalation, and mitigation effortsHelp define and improve operational processes related to DNS abuse handling, reporting, and registry coordinationContribute to operational controls and safeguards that protect customer domain portfolios and reduce riskStreamline and continuously improve registrar operational workflows across registry communications, escalations, and lifecycle managementOversee key operational workstreams including registry access management, contractual updates, finance-related workflows, and registry account governanceIdentify operational gaps and partner with Product and Engineering to drive automation, and scalability improvementsServe as a primary point of contact between Registrar Operations and registries, resellers, and other external partnersBuild strong working relationships with Product, Engineering, Finance, Legal, Security, and Customer Support leadershipRepresent Squarespace professionally and effectively in registry and industry-facing conversations when neededSkills10+ years of experience in the domain industry, registrar operations, customer support escalation, or compliance-focused rolesDeep expertise in domain lifecycle management across gTLDs and ccTLDs, including registry interactions and operational nuancesStrong working knowledge of ICANN policies, UDRP processes, GDPR considerations, and domain abuse managementHands-on experience with EPP, REST APIs, DNS, and registry platforms, including log and transaction analysisProven ability to manage complex operational workflows and compliance workstreams with precision and sound judgmentProven ability to partner with Engineering to reduce manual operations through tooling and automationExcellent communication and leadership skills, with the ability to collaborate effectively across technical, legal, and operational teamsBenefitsA choice between medical plans with an option for 100% covered premiumsFertility and adoption benefitsAccess to supplemental insurance plans for additional coverageHeadspace mindfulness app subscriptionGlobal Employee Assistance ProgramRetirement benefits with employer matchFlexible paid time off12 weeks paid parental leave and family care leavePretax commuter benefitEducation reimbursementEmployee donation match to community organizations7 Global Employee Resource Groups (ERGs)Dog-friendly workplaceFree lunch and snacksPrivate rooftopHack week twice per yearIn addition to the cash compensation above (which includes base salary and, where applicable for eligible roles, may include overtime pay), Squarespace employees are eligible to be granted an option to purchase our common stock.Company OverviewSquarespace is a website building and hosting platform that helps users create websites without needing advanced technical skills. It was founded in 2003, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://www.squarespace.com.