[Remote] Senior Program Operations Coordinator

Note: The job is a remote job and is open to candidates in USA. SOLID, Inc. is seeking a Senior Program Operations Coordinator to join their Program Support Office (PSO). This role involves project coordination, compliance monitoring, and process improvement to ensure successful project delivery and operational excellence in a remote environment.ResponsibilitiesSupport the execution of multiple software development, engineering, research, and professional services projects to ensure adherence to budget, schedule, scope, and contractual requirementsDevelop, maintain, and update project schedules, work breakdown structures (WBS), project plans, risk registers, action item logs, and status reportsCoordinate project activities across cross-functional teams, resource managers, subcontractors, and external stakeholdersSupport project startup and onboarding activities, including kickoff coordination, roles and responsibilities documentation, project repository setup, and project tracking system initializationOrganize, facilitate, and document project meetings, including status reviews, planning sessions, and customer meetingsSupport customer communications, action item tracking, and meeting follow-up activities to ensure timely resolution of project and contract-related mattersCoordinate customer onboarding requirements, including system access requests, credential tracking, collaboration platform access, and related project startup activitiesMonitor project milestones, performance metrics, deliverables, and contractual obligationsSupport pre-award planning activities by assisting with project estimates, work breakdown structures (WBS), staffing models, budget development, and proposal support documentationAssist in monitoring contract performance against funding, labor categories, contract line-item numbers (CLINs), task orders, and project budgetsReview and track labor distribution, travel expenditures, and other direct costs (ODCs) to ensure proper allocation and compliance with contractual requirementsSupport monthly project reviews by compiling project performance metrics, financial data, staffing information, and contract status informationAssist leadership with resource forecasting, staffing coordination, and workload planning across active projects and contractsMaintain project records, contract documentation, deliverable schedules, and contract modificationsMaintain project repositories and correspondence records in accordance with organizational documentation standards, records retention requirements, and audit-readiness expectationsCoordinate with Finance, Contracts, and Program Leadership to ensure accurate project reporting and contract administration, supporting invoice preparation and validation activities by reviewing labor, travel, and ODC allocations against contract requirements and approved fundingMaintain and monitor organizational deliverable tracking systems to ensure timely submission of contract deliverables and internal reporting requirementsDevelop, maintain, and update deliverable schedules, tracking logs, submission records, and supporting documentation to ensure complete and auditable deliverable managementAssist in the preparation, compilation, review, and submission of customer reports, program management reviews, and contractual deliverablesSupport project and contract closeout activities, including deliverable reconciliation, documentation reviews, final reporting, and archive preparationConduct routine audits of project documentation, records, and processes to verify compliance with company procedures, customer requirements, and quality standardsSupport organizational compliance initiatives, including documentation management, process adherence, internal audits, and corrective action trackingCoordinate and document lessons learned activities, retrospective reviews, corrective actions, and continuous improvement recommendations to support organizational knowledge sharing and process improvementAssist with compliance activities related to organizational quality standards, cybersecurity requirements, and government regulatory obligationsMaintain project records, compliance artifacts, lessons learned documentation, and historical project information in accordance with organizational retention requirements and audit-readiness standardsDevelop, maintain, and improve PSO processes, templates, workflows, and reporting mechanismsAdminister, maintain, and enhance SharePoint sites, document libraries, SharePoint Lists, Power Automate workflows, and other Microsoft 365 collaboration solutionsServe as the administrator and owner of designated organizational tracking systems, reporting repositories, and SharePoint-based solutionsCreate and maintain dashboards, trackers, and reporting tools to improve visibility into project and organizational performanceIdentify opportunities to improve operational efficiency, standardization, compliance, and project executionSupport strategic PSO initiatives and special projects as assignedPerform other related duties as assignedSkillsMinimum of five (5) years of experience supporting project management, program operations, project controls, contract administration, or PMO functionsStrong understanding of government contracting terminology and concepts, including CLINs, labor categories, task orders, funding tracking, travel costs, and Other Direct Costs (ODCs)Demonstrated experience supporting project controls, resource tracking, financial monitoring, and performance reportingDemonstrated ability to identify issues proactively, recommend solutions, and independently drive actions to completionAdvanced proficiency Microsoft 365 tools, including SharePoint, SharePoint Lists, Power Automate workflows, Excel, Teams, and PowerPointExperience developing and maintaining dashboards, trackers, workflows, and process documentationStrong organizational skills with exceptional attention to detail and follow-throughSelf-starter with the ability to independently prioritize work and manage multiple competing prioritiesExcellent written and verbal communication skillsAbility to compile, analyze, and present project and operational data to leadership and customersStrong analytical and problem-solving skillsDemonstrated ability to work effectively with all levels of staff, management, customers, and subcontractorsAbility to maintain sensitive and confidential information with discretionProject Management Professional (PMP) certification preferredExperience supporting compliance, auditing, quality management, or process improvement initiatives preferredFamiliarity with Agile project management methodologies and project management toolsCompany OverviewSOLID is an employee-owned small business with over 20 years of experience providing policy research, analysis, and transformative information technology solutions for numerous government and private sector clients. It was founded in 2003, and is headquartered in Fairfax, Virginia, USA, with a workforce of 51-200 employees. Its website is https://solidinfodesign.com.