[Remote] Senior Program Manager – Engineering Quality & Reporting Systems

Note: The job is a remote job and is open to candidates in USA. Industrial Electric Mfg. (IEM) is dedicated to delivering innovative electrical distribution systems. The Senior Program Manager will lead the development and implementation of engineering measurement systems, coordinating between various departments to enhance product quality and on-time delivery.ResponsibilitiesDevelop and execute the engineering quality metrics program across all product lines (e.g., switchboards, MV MetalClad Switchgear, control panels, Power Distribution Units)Standardize processes for capturing and reporting engineering and product quality data across design and production sitesManage cross-functional initiatives to reduce quality issues and improve product reliabilityDefine, establish data sources for, track, and maintain KPIs such as: Design defect density and engineering change order (ECO) rework rate, Field failure rate (MTBF / MTTR) and warranty claim trends as a result of design issues, First-pass yield (FPY) and end-of-line test performance, Corrective and preventive action (CAPA) closure time, Supplier quality performance for critical electrical componentsPartner with Data & Analytics team to develop automated dashboards and reports (e.g., Tableau) for leadership visibility to drive better business decisionsServe as the product owner for engineering data productsSupport data quality, governance, and documentation for engineering metricsDrive structured problem-solving (8D, A3, DMAIC) for design quality issuesCollaborate with electrical, mechanical, and process engineering teams as well as with manufacturing and field service teams to identify recurring issues and implement design-for-quality (DFQ) principlesWork with Quality Team to coordinate reliability and validation testing to verify corrective actions and ensure long-term durabilityEnsure engineering processes align with industry standards and certifications such as UL, IEEE, ISO 9001, and ANSI requirementsSupport internal and external quality audits; maintain documentation required for compliance and product certificationSupport Quality Department in making control plans related to engineering and design deliverablesDefine Design Failure Mode and Effect Analysis (DFMEA) to identify risk and help engineers to understand and mitigate risk in the design phasePartner with: Engineering – to design and validate for manufacturability and serviceability. Manufacturing – to ensure feedback loops from production quality metrics to design teams and to help produce consistent data inputs where they do not exist Field Service & Warranty – to integrate customer feedback into continuous improvement cycle and to drive factor escapes toward zeroChampion Engineering Quality Review Board, holding regular meetings with engineering and external stakeholders where we present and review KPI’sLead cultural adoption of data-driven decision-making and proactive quality management within engineeringConduct training for engineers and technicians on metrics interpretation, root cause tools, and reliability engineering conceptsSkillsBachelor's degree in Electrical, Mechanical, or Industrial Engineering7+ years in engineering, manufacturing, or quality leadership roles in power distribution equipment, electrical assemblies, or industrial systems manufacturingDemonstrated success implementing engineering quality systems or performance dashboardsFamiliarity with power distribution components (switchgear, MCCs, breakers, relays, busbars, etc.)Proficiency in data visualization (Power BI, Tableau) and statistical tools (Minitab, Excel)Able to handle a Chaotic and fast paced working environment and to drive transformative organizational changeUnderstanding of reliability analysis, DFMEA, PFMEA, and SPCExcellent communication and stakeholder management skills across technical and executive levelsAbility to influence cross-functional teams and manage complex, multi-site improvement programsMaster's degree in Electrical, Mechanical, or Industrial EngineeringBenefitsWe offer comprehensive and competitive benefits package designed to support our employees' well-being, growth, and long-term success.Company OverviewIndustrial Electric Mfg. is an electronic manufacturing company that provides electrical distribution equipment. It was founded in 1950, and is headquartered in Fremont, California, USA, with a workforce of 1001-5000 employees. Its website is http://iemfg.com.Company H1B SponsorshipIndustrial Electric Mfg. (IEM) has a track record of offering H1B sponsorships, with 3 in 2025, 7 in 2024, 2 in 2023, 1 in 2022, 3 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.