[Remote] Senior Product Manager - Virtual Agents and Capacity Intelligence

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a company focused on solving real world problems in the specialty trade services and construction industry, and they are seeking an experienced and visionary product leader to lead growth efforts expanding their addressable market. As the Senior Product Manager, you will coordinate a talented team to launch new products, improve product-market fit, and increase market share, while being accountable for achieving KPIs that measure customer impact and business results.ResponsibilitiesCreate, articulate, evangelize, champion, and execute the vision for Capacity Management and AI Virtual AgentsOwn the product roadmap for your domain and make defensible and data-driven strategic prioritization decisions to optimize customer impact and business resultsDrive the product development lifecycle from market research through discovery, design, validation, requirements, grooming, planning, development, delivery, and go-to-marketEnable pre-sale and post-sale stakeholders to understand market needs, use cases, and recommended best practices, including partnering with Documentation, Enablement, and Marketing on content creationInfluence multiple product areas in collaboration with R&D leaders across CRM, Pricebook, Estimates, Purchasing, Inventory, Jobs & Project Management, Forms & Media, Accounting, and ReportingAchieve goals by establishing and attaining KPIs for revenue, retention, usability, adoption, engagement, and satisfactionIdentify and take action on opportunities for continuous improvementCommunicate and mitigate risks in order to successfully achieve objectivesOwn customer and prospect escalations to ensure proper resolution while managing impact to roadmap commitmentsNurture strategic partnership relationships, resulting in creation and adoption of new integrationsSkills5+ years of relevant work experience in product management, SaaS products strongly preferredAbility to build consensus and work collaboratively cross-functionally within and beyond research and development teamsData-driven approach to measuring success and quantifying customer outcomes and business impactsSelf-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated initiative to lead, motivate, and collaborate effectively with othersDemonstrated track record of delivering industry-transforming solutions across web and mobile platformsProven ability to deliver against ambitious schedule milestones while paying strict attention to detail and qualityCapacity to operate autonomously and bring clarity in uncertain environmentsStrong EQ to empathize with stakeholders and balance several perspectives, ultimately creating support and alignment around your decisionsSound judgment and credibility to make difficult trade-off decisions that deliver optimal outcomes with finite resourcesExcellent communication skills that allow you to translate complex and detailed information into simple and readily understandable executive summariesEnthusiasm for your vision and mission that inspires your team members and customers, creating evangelists and champions for your causeBias toward action allowing you to move quickly while establishing the foundation for long term successResourcefulness to leverage available tools, customers, data, and subject matter experts to extract key insightsPrevious experience with machine learning (ML), artificial intelligence (AI), and internet of things (IoT) preferred4-year degree from a top university, related graduate degree preferredA General Manager mindset; MBA desiredBenefitsFlextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events.Great work is rewarded through Bonusly, peer-nominated awards, and more.Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to One Medical.Support for Titans at all stages of life: Parental leave and support, up to $20k in fertility services (i.e. IUI and IVF), surrogacy, and adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.Annual bonusEquityCompany OverviewServiceTitan is a software solution that manages operations for businesses in the home service industry, including scheduling and invoicing. It was founded in 2007, and is headquartered in Glendale, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.servicetitan.com.Company H1B SponsorshipServiceTitan has a track record of offering H1B sponsorships, with 13 in 2026, 54 in 2025, 49 in 2024, 45 in 2023, 73 in 2022, 64 in 2021, 29 in 2020. Please note that this does not guarantee sponsorship for this specific role.