[Remote] Senior Product Manager - Platform

Note: The job is a remote job and is open to candidates in USA. Mappedin is the leading indoor mapping platform transforming the way venues are experienced, managed, and understood. The Senior Product Manager will lead the evolution of Mappedin's core platform capabilities, focusing on mapping, positioning, and spatial data to enhance product reliability and usability. This role requires collaboration with engineering and customer success teams to ensure the platform meets diverse customer needs and supports scalable solutions.ResponsibilitiesOwn the vision, roadmap, and prioritization for key platform capabilitiesPartner with Engineering and Product leadership to define long-term direction and short-term prioritiesBalance customer needs, technical investments, scalability, and business impactDefine success metrics and evaluate outcomes over timeIdentify opportunities to improve consistency, performance, usability, and reliability across platform capabilitiesPartner closely with Engineering to evolve foundational systems that support multiple products and customer environmentsHelp transform recurring customer needs into reusable capabilities rather than one-off solutionsDrive product decisions that strengthen the platform over timeEngage directly with customers, implementation teams, and internal stakeholders to understand real-world usageIdentify patterns across industries, venues, and customer environmentsTranslate feedback and observations into product directionStay close to how products are actually being used rather than relying solely on internal assumptionsCoordinate across Product, Engineering, Customer Success, Partnerships, and Go-To-Market teamsCommunicate priorities, trade-offs, and technical concepts clearly to diverse audiencesFacilitate alignment across stakeholders with different perspectives and objectivesHelp teams make informed decisions about where to invest and whySkills5+ years of Product Management experience in software or technology companiesExperience working on platform products, technical systems, infrastructure, developer tools, APIs, data products, or similarly complex systemsStrong product judgment and demonstrated ability to prioritize effectivelyComfort operating in environments where complexity and ambiguity are commonExperience partnering closely with engineers on technically sophisticated productsStrong communication skills and ability to translate technical concepts into business outcomesDemonstrated ability to identify patterns across customer requests and build scalable solutionsTrack record of making decisions based on evidence, customer reality, and measurable outcomesExperience with mapping, GIS, spatial technologies, positioning systems, location intelligence, or related domainsExperience building products used by developers, partners, or technical customersExperience with APIs, SDKs, data platforms, or integration-heavy productsExperience applying AI technologies within software products or workflowsBenefits20 days of paid vacation starting on day oneComprehensive health benefitsMeaningful ownership and influence over foundational platform capabilitiesOpportunity to solve complex technical problems with real-world impactA team of bar raisers with low ego and high ownershipCompany OverviewMappedin creates digital maps that turn indoor spaces into interactive maps for web, mobile, and kiosks. It was founded in 2011, and is headquartered in Waterloo, Ontario, CAN, with a workforce of 51-200 employees. Its website is http://www.mappedin.com.