[Remote] Senior Product Manager, OX Retention & Expansion

Note: The job is a remote job and is open to candidates in USA. Fundraise Up is a global fundraising platform that aims to make donating to nonprofits fast and accessible. They are seeking a Senior Product Manager to lead retention and expansion growth initiatives across active organizations, focusing on product adoption and value realization.ResponsibilitiesRetention and expansion growth across active organizationsAverage Processing Volume (APV) / ARR per Active CustomerCross-product adoption strategy for Organization Experience capabilitiesRetention and expansion roadmap (6–12 months / 2027 horizon)Discovery pipeline (qualitative & quantitative)Identification of churn signals and expansion opportunitiesConcept development and validation before deliveryCross-functional retention and monetization initiativesAdoption blocker identification and resolution prioritizationScale / iterate / kill decisions based on initiative outcomesNorth Star metrics and metric tree for retention, adoption, and monetization outcomesDefine Retention & Expansion Strategy: translate retention and monetization targets into a prioritized 6–12 month roadmap that aligns OX product teams around measurable customer and business impactLead Discovery & Opportunity Diagnosis: run structured discovery across customer interviews, behavioral analysis, and funnel review to diagnose adoption blockers and maintain a validated opportunity backlog ahead of deliveryOwn Product Adoption & Expansion Initiatives: define and prioritize cross-functional initiatives that drive activation, onboarding, discoverability, and monetization across active organizationsDrive Cross-Functional Retention Programs: lead cross-team retention and expansion programs in close partnership with PMM, CSM, GTM, and ProductMeasure Outcomes & Drive Accountability: define and maintain a metric tree for retention, adoption, and monetization, making scale / iterate / stop decisions based on measurable outcomesLeverage AI/ML for Retention & Expansion: identify and validate AI/ML opportunities for segmentation, churn prediction, and personalization in partnership with Data and EngineeringSkills5+ years in Product Management, preferably in B2B SaaS, retention, monetization, growth, or customer lifecycle environmentsExperience operating at a Senior+ level of scope and influenceStrong analytical and problem-solving skills with the ability to identify root causes behind adoption and churn challengesProven ability to design and execute cross-functional growth initiativesStrong discovery background: customer interviews, behavioral analysis, funnel analysis, hypothesis generationExperience working with customer lifecycle, retention, activation, or expansion motionsAbility to size opportunities and prioritize initiatives by business impactExperience collaborating with Customer Success, GTM, PMM, and Product organizationsComfort working with AI/ML-enabled products or data-driven personalizationStrong stakeholder management and influence skillsFluent English (C1+)Benefits31 days offCompany subsidized medical insurance100% paid telemedicine planHome Office Setup Assistance: the company offers assistance with purchasing furniture (office chair, office desk, monitor) and other items to create a comfortable workspace.English learning courses (50% reimbursement, up to $1,000 annually).Relevant professional education (100% reimbursement, up to $1,500 annually).Gym or swimming pool (50% reimbursement, up to $500 annually).Co-working (up to $250 monthly).Remote working.Company OverviewFundraise Up is an online donation platform that helps nonprofits engage donors and increase revenue. It was founded in 2017, and is headquartered in Brooklyn, New York, USA, with a workforce of 201-500 employees. Its website is https://fundraiseup.com.