[Remote] Senior Product Manager, Infrastructure Observability | US | Remote

Note: The job is a remote job and is open to candidates in USA. Grafana Labs is the company behind the open observability cloud, founded on principles of open source and collaboration. They are seeking a Senior Product Manager for Infrastructure Observability to define the vision and ensure the success of their Grafana Cloud products, focusing on customer needs and product strategy.ResponsibilitiesTransform ideas and feedback into a product vision and roadmapEmpathize with customer problems in order to collect user needs, requirements, and pain pointsCurate and properly represent user feedback to Engineering, while providing evidence to support tradeoffs and prioritiesWork closely with PMM to enable GTM on product differentiation, including creating and updating presentations, documentation, website content, datasheets, and whitepapersUse your deep product expertise to make decisions about our go-to-market strategies, pricing, packaging, licensing and tieringSkillsA BS/BA in Computer Science, a related field, or equivalent work experience7+ years of experience in Product Management5+ years of experience in a B2B SaaS productExperience using or building developer-facing tools, APIs, or platform servicesAbility to discuss APIs, data models, schema evolution, and distributed systems conceptsExperience driving adoption of shared services or platform capabilities across multiple product teamsExperience working with Engineering and Design teams build delightful products and features – with sounds UX – in a fast-paced environmentExcellent written and verbal communication skills, with the ability to influence cross-functional stakeholdersExperience with open source software and/or commercial open source companiesExperience using or building observability products and/or developer tools, either internally as an SRE or for external customersProficient with infrastructure concepts and components – like Kubernetes, Cloud Service Providers, and VMs – and able to articulate these models in human-readable termsExperience with AI toolsBenefitsAll of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success.100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment.Transparent Communication – Expect open decision-making and regular company-wide updates.Innovation-Driven – Autonomy and support to ship great work and try new things.Open Source Roots – Built on community-driven values that shape how we work.Empowered Teams – High trust, low ego culture that values outcomes over optics.Career Growth Pathways – Defined opportunities to grow and develop your career.Approachable Leadership – Transparent execs who are involved, visible, and human.Passionate People – Join a team of smart, supportive folks who care deeply about what they do.In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it.Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect.We will comply with local legislation where applicable.Company OverviewGrafana Labs is an open-source software platform built to support monitoring, visualization, and metric analytics. It was founded in 2014, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is http://grafana.com.Company H1B SponsorshipGrafana Labs has a track record of offering H1B sponsorships, with 2 in 2025, 1 in 2022, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.