Billing Analyst

Cencora is an innovative company focused on creating healthier futures. The Billing Analyst will support billing operations, manage accounts, resolve disputes, and provide reporting and analysis to ensure efficient billing processes.ResponsibilitiesTrace sources of billing errors, correct documentation (crediting and reissue invoices), and process final billing efficientlyFully understand the technical requirements for World Customs Brokerage (WCB) billing and its impact on the World Courier network and systems (TMS)Set up charges-only jobs in TMS as needed to ensure accurate billing of duties and related brokerage feesEnsure the timely issuance of bond invoices to customers and perform monthly reconciliations to verify that invoices are issued promptly and accurately in alignment with vendor-provided invoicesMaintain documentation to ensure compliance with audit standards and organizational policiesCollaborate closely with World Courier Accounts Receivable, World Courier Finance, as well as internal departments and customer organizations, to ensure invoices are billed to the correct customer and disputes or returns are resolved to meet customer expectationsConduct detailed analysis of customer invoices and payments to identify and resolve disputed itemsEnsure timely and accurate processing of customer credit balance and return requestsReview and manage high-volume and/or high-profile accounts, ensuring accurate and timely billing and collection activityIdentify payment discrepancies, initiate the dispute resolution process, and follow up to drive timely resolutionSupport collections efforts for World Customs Brokerage Inc. invoices in coordination with the World Courier Accounts Receivable teamProvide day-to-day collections support as needed and serve as the primary backup for the AR Analyst, including assuming ownership of assigned collection activities and acting as the customer point of contact for billing and past-due matters during the AR Analyst’s absenceGenerate and distribute ad-hoc reports to internal and external stakeholders to support billing and dispute resolution activitiesAct as the “go-to” system resource within the team, providing expertise and guidanceAssist in training and mentoring new team members, following up to ensure their successPerform various other duties as neededSkillsRequires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two to four year degree or equivalent combination of experience and education1-2 years' experience in a billing and/or accounts receivable roleStrong knowledge of Microsoft programs, especially ExcelKnowledge of general accounting principlesKnowledge of Accounts Receivable (AR) activity and/or billingStrong analytical skills with the ability to perform in-depth invoice and payment analysisExcellent communication, both orally and in writing, and interpersonal skills to maintain effective relationships with internal and external stakeholdersDetail-oriented with the ability to identify and resolve discrepancies independentlyTeam player with a proactive approach to problem-solving and driving resultsResults-driven mindset with a focus on accuracy and efficiencyStrong organizational skills to manage multiple priorities effectivelyCommitment to collaboration and continuous improvementExperience with IES/OneView is preferred or an Automated Broker Interface (ABI) but not requiredPreferred background in Incoterms, U.S. customs brokerage, logistics, and transportation operationsExperience with high-profile and/or high-volume account management and customer dispute resolution preferredBenefitsMedical, dental, and vision careBackup dependent careAdoption assistanceInfertility coverageFamily building supportBehavioral health solutionsPaid parental leavePaid caregiver leaveTraining programsProfessional development resourcesMentorship programsEmployee resource groupsVolunteer activitiesCompany OverviewLogistics leaders - what makes shippers choose world courier. It was founded in 1969, and is headquartered in Stamford, Connecticut, USA, with a workforce of 1001-5000 employees. Its website is http://www.worldcourier.com.