[Remote] Senior Product Manager, Hardware

Note: The job is a remote job and is open to candidates in USA. Toast is a company focused on building a restaurant platform to help restaurants thrive. They are seeking a Senior Product Manager for Hardware to lead the development of next-generation hardware products, engage with customers for feedback, and collaborate with various teams to ensure successful product launches.ResponsibilitiesWork on the next generation hardware devices for our customersBe the voice of the customer. Understand deeply and broadly what the functional, social and emotional needs of users are and lead the design and development of products that will delight our customersDiscover customer pain points and unmet needs and drive for high quality feature requestsDevelop Product Requirements Documents to drive hardware development, as well as communicate feature requests to the engineering team in a fast-paced environmentManage vendors and overseas suppliers, comfortable with evening calls with overseas suppliers and be able to clearly communicate requirements and deliver quality products on timeDeeply understand the competitive landscape and strategize and prioritize resources so we build the best products to winLead by influence. Work closely with the Toast product, UX, engineering and operations teams to support business needs, develop business case, justify the ROI, and owning the product roadmapWork closely with the Marketing, Finance, Operations and Customer Success teams to execute flawless launchesManage multiple projects, and fulfill product requests within tight timelinesSource new products and drive the qualification of the product internally and externallyAnalyze and track product KPIs to understand how hardware products are performing in the field post launchSkillsA minimum 5 years Product Manager in a fast-paced hardware development environment and have launched at least 2 hardware product to marketStrong understanding of hardware product development processes, from market research, user study, design, prototyping, production and post production quality supportExperience building strategic partnerships with hardware vendors and suppliersProven 0→1 builder with strong product intuition, a relentless eye for design and UX, and a bias toward getting things in front of users and iterate fast. -you'll be driving the next generation of restaurant technology and shaping what that looks like for years to comeProven experience in bridging the technical and business sides of hardware projects, including the desire to lead through collaboration of these stakeholdersStrong communication skills, including the ability to demonstrate ideas visuallyProven time management, prioritization and organizational skills (must be able to prioritize workload and meet deadlines)Strong problem-solving skillsExperience in user experience design and researchExperience in data mining and/or querying skillsExperience shipping products in Voice AI, conversational interfaces, or wearable hardware is preferredBenefitsCompetitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industryTotal rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needsCash compensation (overtime, bonus/commissions if eligible)EquityBenefitsHybrid work model that fosters in-person collaboration while valuing individual needsReasonable accommodations for persons with disabilities to enable them to access the hiring processCompany OverviewToast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry. It was founded in 2011, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://pos.toasttab.com.Company H1B SponsorshipToast has a track record of offering H1B sponsorships, with 3 in 2026, 26 in 2025, 32 in 2024, 39 in 2023, 66 in 2022, 29 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.