[Remote] Senior Product Manager, Guest Lifecycle & Loyalty

Note: The job is a remote job and is open to candidates in USA. Owner.com is an AI-native system designed to help local business owners, particularly in the restaurant industry, succeed. The role involves leading the development of lifecycle marketing and loyalty systems to enhance guest retention and drive revenue growth for independent restaurants.ResponsibilitiesDevelop the roadmap for Owner's lifecycle marketing and loyalty platforms, balancing growth initiatives, experience improvements, and big strategic betsIncrease guest retention and order frequency by building automated campaigns and loyalty mechanics that turn one-time guests into regularsLead the evolution of Owner's loyalty program, drawing on proven playbooks from leading restaurant chains and adapting them for independent restaurants at scaleUse AI to personalize marketing at scale — delivering the right brand-specific messages and offers to millions of guests across tens of thousands of restaurantsDrive measurable ROI through rigorous incrementality testing and attribution, ensuring customers can see and trust the value Owner’s marketing programs deliversDeliver results for customers that help Owner.com become the most loved brand in restaurant softwareYou'll partner deeply with our guest lifecycle marketer and Engineering to build and scale automated campaigns across email, SMS, and push notificationsYou'll collaborate with Design and Engineering to craft loyalty experiences that feel rewarding, visible, and habit-forming for guestsYou'll work with Data/BizOps to identify and size opportunities, define KPIs, measure and understand impactYou'll work with our go-to-market teams to ensure that customers and prospects understand the value delivered by Owner's guest lifecycle and loyalty engineSkills5+ years of product management experienceAbility to get things done: you have a track record of shipping software that made a difference for your customersExcellent product sense: you have a good understanding of what makes for a high-quality product and are opinionated about what solutions will be successfulDeep customer empathy: you care about helping your customers and are skilled at performing research to uncover their true needsStrong data fluency: you effectively gather and integrate quantitative and qualitative data to inform your decision-making and update your intuitionProficiency handling ambiguity: you make sure your goals are clearly defined and display significant independence in achieving themClear written and verbal communication: you're a force for clarity and alignment, ensuring everyone's on the same pageCompetence with technical complexity: you can understand the high-level architecture of a product and its implications for the customer experience, and you're comfortable talking with engineers about project scope and tradeoffsBenefitsA generous pre-IPO equity packageComprehensive health coverageRemote-first workplaceUnlimited PTO - plus extra fun perks!Company OverviewWe're building AI that every local business owner will use to succeed, starting with restaurants. owner.com/builders-wanted It was founded in 2018, and is headquartered in Palo Alto, California, USA, with a workforce of 501-1000 employees. Its website is https://owner.com.Company H1B SponsorshipOwner.com has a track record of offering H1B sponsorships, with 4 in 2025, 1 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.