[Remote] Senior Product Manager (Contact Center Strategy)

Note: The job is a remote job and is open to candidates in USA. Lendbuzz is a fintech startup focused on providing underserved borrowers with better access to credit through innovative technologies. As a Senior Product Manager for Contact Center Strategy, you will lead the development of the contact center vision and strategy, enhancing customer interactions and driving innovation in auto finance using AI and machine learning.ResponsibilitiesCraft a contact center vision and strategy that’s aligned with tech and operational leadersOrchestrate a holistic, scalable contact center solution that maximizes customer experience while increasing efficiencyCreate a digital-first strategy shifting call volume intelligently towards digital channels for maximum impact and ROIAlign with leadership on key business metrics for collections and customer careOptimize outbound campaigns leveraging ML/Predictive modeling to improve right party contacts rates as well as payment outcomesCollaborate with operations teams on supporting workforce management systemsPartner closely with engineering to drive the creation, planning, prototyping, and development of products and features in support of key product metrics and goalsFoster strong relationships with subject matter experts, analysts, data scientists, and technology teams across LendbuzzOwn, prioritize and maintain the product backlogAnalyze and articulate insights from data to inform product roadmap decisions and drive alignment across functions and senior leadershipBreak down features into detailed stories and acceptance criteria that can be executed by an agile team. Find ways to deliver value incrementallyEffectively communicate to a wide business audience project status and post-launch measurement of progressSkills6+ years of experience in Product Management roles5+ years of experience in contact center technologiesProven ability to scope and author comprehensive business and technical product requirementsIn-depth knowledge of Scrum, Kanban, or other agile software development methodologiesSignificant experience running inbound and outbound campaigns a mustStrong project management skills, with a keen attention to detail and ability to manage projects of varying sizes and scopesPassion for product development, data science, and the intersection of software and finance, with additional experience in financial markets or the automotive industry being a plusAbility to collaborate effectively across functional groups with adaptability and empathyProven ability to prioritize and manage multiple complex work streams simultaneously, ensuring efficient and effective project executionDemonstrated capability to prioritize and manage multiple complex work streams simultaneously, ensuring efficient and effective project executionStrong communication skills for providing clear direction and motivating project teams effectivelyCompany OverviewLendbuzz is a car financing platform that helps consumers with thin U.S. credit history obtain financing for their car purchase. It was founded in 2015, and is headquartered in Boston, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://lendbuzz.com.Company H1B SponsorshipLendbuzz has a track record of offering H1B sponsorships, with 1 in 2026, 18 in 2025, 13 in 2024, 9 in 2023, 13 in 2022, 7 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.