[Remote] Senior Product Manager

Note: The job is a remote job and is open to candidates in USA. PagerDuty is a leader in Digital Operations Management, helping organizations deliver a perfect digital experience to their customers. As a Senior Product Manager for AI and Automation, you will own product strategy and execution across our Operations Cloud SaaS and on-premises automation products, leading the roadmap for the agentic automation experience for autonomous SRE agents.ResponsibilitiesDefine and drive the multi-year roadmap for Workflows and Actions, covering both cloud-delivered SaaS and on-premises deploymentsLead product definition for the agentic layer of PagerDuty’s automation platform — the Skills, Tools, and Connectors that enable AI agents to act autonomously in production environmentsDefine the model for how autonomous SRE agents interact with automation primitives: invoking runbooks, triggering Actions, calling external APIs via Connectors, and escalating when confidence is lowWork closely with engineering to define the trust, safety, and audit boundaries required before automation can act on behalf of an agent rather than a humanPartner with AI/ML teams and external model providers to ensure PagerDuty’s agentic experience is differentiated by domain — leveraging deep SRE context rather than generic automationOwn the customer-facing surface of agentic authorization — ensuring permissions, audit logs, and scoping controls are a natural and frictionless extension of current enterprise permissioning modelsIdentify and close gaps in the current platform by synthesizing customer feedback, usage data, competitive signals, and engineering constraints into a coherent strategySkills5+ years of product management experience shipping customer-facing software at scale; SaaS B2B strongly preferredDeep fluency in the SRE and DevOps domain — you understand how on-call rotations work, what makes a runbook effective, and what it means to operate production systemsHands-on experience with workflow automation, integration platforms, job schedulers, or infrastructure toolingAbility to think clearly about authorization models — you don't need to write policy engine code, but you must be able to reason about principals, permissions, scopes, and trust delegation in conversations with security architects and enterprise customersStrong technical aptitude: comfortable reading API specs, digging into telemetry, and holding substantive conversations with senior engineersTrack record of managing ambiguous, multi-stakeholder roadmaps from vision through GAExcellent written and verbal communication; can distill complex platform trade-offs for both technical and executive audiencesFamiliarity with UI/UX best practices, usability testing, and interpreting user research to inform roadmap decisions and feature developmentTrack record of building positive working relationships with engineering, UX design and teams outside of product developmentPassion for getting things done (and for things you haven't done, you are naturally curious, driven to learn, and unafraid to ask for help)Strong customer empathy and a curiosity-driven approach to learning their needsExperience building or shipping AI/ML-powered product features, LLM integrations, or agentic systemsPrior work with authorization frameworksBackground at an observability, incident management, or ITSM companyFamiliarity with on-premises or hybrid deployment models (Kubernetes operators, air-gapped environments, enterprise security reviews)Experience with connector/integration ecosystems or low-code/no-code builder productsMBA a plusBenefitsCompetitive salaryComprehensive benefits packageFlexible work arrangementsCompany equity*ESPP (Employee Stock Purchase Program)*Retirement or pension plan*Generous paid vacation timePaid holidays and sick leaveDutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTOPaid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*Paid volunteer time off: 20 hours per yearCompany-wide hack weeksMental wellness programsCompany OverviewPagerDuty is an operations performance platform that helps monitor IT infrastructure, detect issues, and resolve incidents. It was founded in 2009, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.pagerduty.com.