[Remote] Senior Product Designer, Point of Sale

Note: The job is a remote job and is open to candidates in USA. Toast creates technology to help restaurants and local businesses succeed in a digital world. As a Senior Product Designer on the Point of Sale team, you will help define world-class restaurant technology, shaping experiences for servers and front-of-house staff to enhance hospitality. Your role involves strategic design leadership and collaboration with cross-functional teams to address complex design challenges in restaurant operations.ResponsibilitiesLead end-to-end design for Point of Sale experiences at a platform level, driving direction from early discovery through polished execution with significant autonomy and strategic influenceDefine how complex operational workflows — order taking, modifications, payments, table management, and beyond — should work across Toast's terminal and handheld surfaces, setting a high bar for the entire teamBring a systems mindset to the POS platform: identify patterns, build scalable solutions, and actively contribute to and evolve the Toast design systemPartner with Product and Engineering leadership to shape roadmap direction, surface design risks early, and advocate for the user in prioritization decisionsDesign for the realities of restaurant service — high-pressure, time-sensitive, hardware-constrained — and set the standard for what reliable, trustworthy, front-of-house software should feel likeMake work visible early and often, using prototypes, systems thinking, and clear storytelling to drive alignment and influence product direction across senior cross-functional stakeholdersMentor and develop designers on the team, raising the collective quality of process, craft, and judgmentChampion the server and front-of-house perspective at every level of the organization, ensuring speed, clarity, and reliability remain non-negotiable design principlesIntegrate emerging AI-first tools and methods into your practice and help the broader team do the sameSkillsYou have a track record of driving measurable design impact — you can point to decisions you made that changed outcomes, not just deliverables you shippedYou hold an exceptionally high bar for design excellence. Your portfolio demonstrates mastery of complex, real-world systems with fine attention to detail, edge cases, and long-term scalabilityYou are a natural cross-functional leader. You build trust with product, engineering, and research peers, and you know how to influence direction without authorityYou excel at operating across multiple levels simultaneously — zooming out to shape strategy while zooming in to get the details rightYou have deep instincts for designing speed and reliability into products. You know that for front-of-house staff, a half-second mattersYou take an AI-first design approach to quickly create conceptual prototypes and possess strong visual design skills to polish beautiful and intuitive end-to-end journeys across multiple surfaces and contextsYou are a mentor and force multiplier — your presence makes the design work around you better5+ years in product design, with clear progression from individual execution to owning product strategy and influencing org-wide design directionPlease include a portfolio link with your applicationBenefitsCash compensation (overtime, bonus/commissions if eligible)EquityBenefitsFlexibility to meet Toasters' changing needsHybrid work model that fosters in-person collaboration while valuing individual needsReasonable accommodations for persons with disabilities to enable them to access the hiring processCompany OverviewToast is a point-of-sale and restaurant management platform designed for businesses in the food service and hospitality industry. It was founded in 2011, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://pos.toasttab.com.Company H1B SponsorshipToast has a track record of offering H1B sponsorships, with 3 in 2026, 26 in 2025, 32 in 2024, 39 in 2023, 66 in 2022, 29 in 2021, 17 in 2020. Please note that this does not guarantee sponsorship for this specific role.