[Remote] Senior Outsourced Operations Manager (Card Operations)

Note: The job is a remote job and is open to candidates in USA. BILL is a rapidly growing Fintech company that empowers businesses by replacing outdated financial processes with innovative tools. As a Senior Outsourced Operations Manager (Card Operations), you will oversee site-level performance and partner with cross-functional teams to drive efficiency and enhance the virtual card customer experience across multiple BPO sites.ResponsibilitiesDrive operational performance across multiple BPO sites, building trusted relationships with site leaders and holding partners accountable to KPIs and virtual card metricsDevelop and run a rigorous operating cadence: lead Weekly and Monthly Business Reviews and contribute to Quarterly Business Reviews to surface insights and track improvementsAnalyze dashboards, feedback, and escalations to pinpoint gaps; design and execute site-level performance improvement plans with clear owners and timelinesStandardize and maintain SOPs for card operations to ensure consistency across locations; proactively identify and close process and training gapsPartner with Workforce Management to forecast and align headcount needs, ensuring the right staffing models and adherence to contractsTranslate product and process changes into action for BPO teams: communicate updates, verify training completion, and drive UAT/adoption to secure performance at scaleLead cross-functional initiatives that improve customer and virtual card experiences, from early indicators to full-scale rolloutConduct on-site visits to deepen relationships, assess operational health, and accelerate improvement plansSkillsBachelor's Degree in a quantitative field3+ years working with cross functional stakeholders and managing their expectationsAn excellent ability to communicate to your audience, both up the organization and down to the nitty gritty technical details with analystsAn innate understanding of what drives business value, and the ability to prioritize accordinglyExperience applying best practices to increase operational efficiency and resiliency3+ years of experience working with SQL1+ years of working with PythonExperience with coding best practices and version control softwareExperience working with data visualization software such as TableauBenefitsMedical, dental, vision, life and disability insurance401(k) retirement planFlexible spending & health savings accountPaid holidaysPaid time off100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)HSA & FSA accountsLife Insurance, Long & Short-term disability coverageEmployee Assistance Program (EAP)11+ Observed holidays and wellness days and flexible time offEmployee Stock Purchase Program with employee discountsWellness & Fitness initiativesEmployee recognition and referral programsCompany OverviewBILL is a developer of financial automation software for small and midsize businesses (SMBs). It was founded in 2006, and is headquartered in San Jose, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.bill.com.Company H1B SponsorshipBILL has a track record of offering H1B sponsorships, with 92 in 2023, 137 in 2022, 78 in 2021, 56 in 2020. Please note that this does not guarantee sponsorship for this specific role.