[Remote] Senior Operations Analyst

Note: The job is a remote job and is open to candidates in USA. Salesforce is the #1 AI CRM, dedicated to driving customer success through innovation and technology. The Senior Operations Analyst will lead strategic operations, manage complex international processes, and drive automation initiatives to enhance efficiency and support the growth of the Global Public Sector organization.ResponsibilitiesLead the orchestration and expansion of global RFx triage operations across all regions (e.g., EMEA, APAC, LATAM, ASEAN), driving operational models like Follow-the-Sun to ensure true 24/7 global coverage and multi-region support and handoffsProject manage innovation, configuration, and automation orchestration initiatives for the RFx triage intake and assignment process, focusing on AI and Agentic solutions (e.g., GNG AI, smart assignment agents, and Slack integration)Oversee the operational process and system configuration for the triage intake and assignment of complex, high-value international RFx deals to Bid Managers, ensuring stringent quality and compliance standards are metChampion and maintain the configuration of Agent-first processes and tools to drive productivity and alignment with the Agentic Enterprise frameworkCreate and maintain strategic documentation, standardization, and training frameworks essential for scaling and continuous improvement of RFx Triage processes globallyDrive continuous improvement methodologies by capturing process exceptions and implementing innovation updates for RFx triage intake and assignment processesEnsure rigorous compliance and quality assurance for the RFx triage system, maintaining policy adherence and defined service-level agreements (e.g., 2-business-day completion requirements)Manage change effectively, ensuring seamless adoption of new automation and triage processes across global stakeholdersConduct regular, high-impact presentations featuring comprehensive data analysis, dashboards, and detailed reporting to influence executive-level decisionsContribute to new market penetration and revenue growth objectives through successful delivery of automation and triage enablement projects from newly established regionsSkillsDemonstrated experience operating at a senior analyst (or equivalent) level through successful operations and executionProven ability to manage the scope and complexity of international operations across numerous countriesStrong background in developing and deploying scalable frameworks and AI-driven process automation solutionsStrategic communication and problem-solving skills, specifically in preparing and delivering executive-level presentations and comprehensive reportingExperience in a bid management, proposal or operations management role within the technology consulting industry, supporting responses for government organizationsDemonstrated ability to translate business requirements into working solutions using available tooling and productsDemonstrated ability to drive measurable business results, such as significant process improvements, while maintaining qualityPrompt engineering / LLM tools (ChatGPT, Claude, Gemini, Agentforce, Slackbot)No-code/low-code automation (Salesforce Flow, Slack automation)Process mapping & workflow redesignComfort with CRM/ERP data (Salesforce a big plus)BenefitsCertain roles may be eligible for incentive compensation, equity, and benefits.Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.Company OverviewSalesforce is a cloud-based software company that provides customer relationship management software and applications. It was founded in 1999, and is headquartered in San Francisco, California, USA, with a workforce of 10001+ employees. Its website is https://www.salesforce.com.Company H1B SponsorshipSalesforce has a track record of offering H1B sponsorships, with 324 in 2026, 1883 in 2025, 2296 in 2024, 1850 in 2023, 2849 in 2022, 2124 in 2021, 1960 in 2020. Please note that this does not guarantee sponsorship for this specific role.