[Remote] Senior NOC Engineer - Meraki_Focus

Note: The job is a remote job and is open to candidates in USA. SMX Services & Consulting, Inc. is a company seeking a Senior NOC Engineer with a focus on Meraki technology. The role requires deep knowledge of NOC operations and the ability to guide engineers while ensuring operational continuity and customer support in complex environments.SkillsBachelor's degree in Telecommunications, Engineering, Computer Science, Information Technology, or a related discipline, or equivalent professional experienceMinimum 3 to 5 years of experience in ICT, NOC, network operations, telecom operations, customer support, or managed servicesExperience supporting customers in complex, demanding, SLA-driven environmentsSolid knowledge of network monitoring toolsExperience using ServiceNow or similar ITSM platformsStrong written and verbal communication skillsFluency in English and SpanishAbility to work under pressure and manage multiple concurrent incidents or tasksStrong customer service mindset and ability to communicate with technical and non-technical usersAvailability to work assigned shifts, including weekends and holidays when requiredCisco Meraki Solutions Specialist / Cisco Meraki certificationCisco CCNACisco CCDAJuniper Junos certificationEquivalent networking, SD-WAN, cloud, or security certificationsCompany OverviewDriving the Future with Technology, Talent, and Strategic Solutions At SMX Services & Consulting, Inc., we transform the way businesses manage their technology and talent by providing comprehensive solutions in IT & Engineering Staffing, SAP, Cybersecurity, Managed Services, and Digital Health. It was founded in 1997, and is headquartered in Miami, Florida, USA, with a workforce of 201-500 employees. Its website is http://smxusa.com/.