[Remote] Senior Manager - ServiceNow Platform Architecture & Engineering

Note: The job is a remote job and is open to candidates in USA. GE Vernova is seeking a Senior Manager for their ServiceNow Platform Architecture & Engineering to lead their enterprise ServiceNow ecosystem for over 120,000 global users. This strategic leadership role involves full platform ownership, governance framework establishment, and aligning ServiceNow strategy with the company's digital transformation initiatives.ResponsibilitiesOwn the complete ServiceNow platform lifecycle including multi-year roadmap development, investment prioritization, and alignment with enterprise digital transformation initiativesDefine platform governance frameworks, architectural standards, and development guardrails that balance innovation with stabilityDrive platform value realization through metrics, KPIs, and business outcome tracking; demonstrate ROI and cost optimization opportunitiesPartner with Enterprise Architecture and business leadership to ensure ServiceNow serves as the system of action for IT and enterprise workflowsLead platform licensing strategy, entitlement optimization, and vendor relationship managementDesign and evolve scalable, secure, high-availability architecture across all ServiceNow modules with expansion readiness for emerging capabilities (IRM, HRSD, CSM, Enterprise Architecture)Establish and enforce architectural patterns, integration standards, and technical debt management strategiesLead complex technical initiatives including Common Service Data Model (CSDM) implementation, governance, and ongoing optimizationArchitect solutions leveraging Flow Designer, Integration Hub, JavaScript, GlideAPI, REST APIs, and LDAP integrationsDrive platform performance optimization, capacity planning, and technical risk mitigationProvide architectural controls and consultation to ensure optimal technology solutions for business requirementsDirect day-to-day platform operations including system maintenance, bi-annual upgrade planning and execution, environment management (DEV/TEST/PROD), and access governanceOversee platform availability, incident response, and L2/L3 escalation resolution with defined SLAsManage release calendar coordination, deployment orchestration, and stakeholder communication across all ServiceNow changesEnsure platform health through proactive monitoring, automation, and continuous improvement initiativesLead migration activities and configuration management across instancesLead, mentor, and develop a direct team of ServiceNow developers and administrators, fostering technical growth and career progressionProvide technical governance, architectural guidance, and development standards to partner teams building on the ServiceNow platform, enabling distributed development while maintaining platform integrityEstablish agile team practices including sprint planning, backlog refinement, code review standards, and delivery cadence across both direct and partner teamsConduct architecture reviews, design consultations, and enforce quality gates for all platform development, ensuring consistency and scalability across the development ecosystemBuild team and organizational capability through knowledge sharing, training programs, cross-skilling initiatives, and developer community practicesConduct performance management, career development conversations, talent acquisition, and succession planning for direct reportsCoordinate cross-team dependencies, integration points, and release planning across the broader ServiceNow development communityCultivate a culture of innovation, quality, customer-centricity, and operational excellence while balancing governance with development agilityRemove obstacles and barriers on behalf of teams while maintaining accountability for platform stability and deliveryEnsure platform adherence to SOX controls, audit requirements, and regulatory standards through disciplined SDLC practicesImplement and maintain change management protocols, segregation of duties, and access provisioning frameworksPartner with Information Security, Internal Audit, and Compliance teams on control testing and remediationDocument and maintain platform compliance artifacts, control evidence, and audit trailsEstablish governance processes that ensure disciplined development while enabling agilityServe as primary executive interface with ServiceNow account teams, implementation partners, and third-party vendorsManage vendor team resources and delivery, coordinating technical consultants to align with internal customer priorities and ensuring the right expertise is matched to business requirementsOrchestrate engagement models between vendor experts and internal stakeholders, facilitating requirements gathering, solution design, and implementation deliveryManage platform licensing strategy, contract negotiations, entitlement optimization, and vendor performance metricsOversee vendor team capacity planning, resource allocation, quality delivery, and adherence to GE Vernova standards and architectural guidelinesLead business relationship management with key stakeholders across IT, Operations, Finance, and Business UnitsTranslate technical capabilities into business value through executive communication and roadmap presentationsInfluence partner technical designs, solution approaches, and delivery methodologies to align with GE Vernova requirementsAct as trusted advisor coordinating vendor capabilities with customer needs while managing stakeholder expectations on delivery timelines and resource availabilityIdentify and prioritize opportunities for automation, AI/ML integration, and workflow optimization beyond core ITSMDrive user experience improvements, platform adoption initiatives, and tool consolidation opportunitiesEvaluate emerging ServiceNow capabilities and industry best practices for strategic fitChampion innovation pilots, proof-of-concept initiatives, and cross-platform simplificationResearch and evaluate emerging technology, industry and market trends to inform platform strategySkills8-12+ years of ServiceNow platform experience with demonstrated progression from technical contributor to architecture and leadership rolesDeep expertise in ITSM, ITOM, and SPM modules with proven ability to architect and deliver enterprise-scale implementationsHands-on proficiency in platform administration, scripting (JavaScript, GlideAPI), Flow Designer, and Integration HubStrong working knowledge of REST APIs, LDAP, SSO/SAML, and enterprise integration patternsExperience architecting and governing Common Service Data Model (CSDM) implementationsDemonstrated knowledge of Service Management in large corporations, particularly SACM and Change Management processesSignificant experience working in heterogeneous IT infrastructure environments with various systems, technologies, and platforms3+ years managing technical teams with demonstrated success in team development and performance managementProven track record leading agile delivery teams, managing backlogs, and coordinating cross-functional initiativesDemonstrated success delivering high-impact programs in heavily matrixed and cross-functional environmentsExperience leading process improvement and organizational change initiativesStrong program/project management capabilities with ability to manage multiple concurrent initiativesProven ability to proactively identify and remove obstacles while maintaining team accountabilityExceptional stakeholder management and executive communication abilitiesDemonstrated ability to translate technical concepts into business value and strategic recommendationsExperience managing vendor relationships, contract negotiations, and partner influenceStrong change management and organizational influence skills across complex, global matrix organizationsCustomer-focused approach that evaluates decisions through customer lens and builds strong relationshipsExperience implementing and supporting SOX-compliant workflows, controls, and audit processesUnderstanding of governance frameworks and ability to balance control with agilityExperience working with Information Security and Compliance teamsServiceNow Certified System Administrator (CSA)ITIL Foundation or higher certification with in-depth knowledge of ITSM frameworksFamiliarity with cloud platforms (AWS, Azure) and enterprise architecture frameworksKnowledge of AI/ML integration, predictive intelligence, or ServiceNow Virtual AgentExperience in large-scale platform migrations, M&A integrations, or enterprise transformations (particularly TSA exit scenarios)Exposure to organizational change management methodologiesDemonstrated understanding of Lean principles and continuous improvement methodologiesCompany OverviewGE Vernova provides energy consulting, gas power, and grid solutions. It was founded in 2024, and is headquartered in Boston, Massachusetts, USA, with a workforce of 10001+ employees. Its website is https://www.gevernova.com.