[Remote] Senior Manager, Development (CRM)

Note: The job is a remote job and is open to candidates in USA. Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. The Senior Manager, Development (CRM) leads a team of engineers responsible for building and maintaining CRM capabilities within the Genesys Cloud platform, driving technical strategy and ensuring high-quality delivery.ResponsibilitiesLead and scale multiple agile engineering teams delivering high-impact CRM integration capabilities across the Genesys Cloud platformOwn end-to-end delivery across integration domains, ensuring alignment on priorities, dependencies, and execution outcomes across teamsDrive technical strategy for CRM integrations, enabling scalable, reliable, and secure solutions across Salesforce, ServiceNow, Zendesk, and partner ecosystemsInfluence architectural decisions across teams, balancing short-term delivery with long-term platform evolution and performancePartner with Product Management and senior stakeholders to translate business priorities into execution plans that deliver measurable customer and platform impactBuild and evolve modern integration architectures using REST APIs, cloud-native services, and web-based UI frameworksStrengthen engineering excellence by driving best practices in code quality, testing, CI/CD, and operational reliabilityDevelop and mentor managers and engineers, fostering accountability, growth, and a culture of collaboration and continuous improvementIdentify and resolve delivery risks early, ensuring predictable execution across complex, multi-team initiativesCollaborate with internal architects and external partners to design and deliver strategic integrations that expand platform capabilities and ecosystem valueSkillsProven experience leading and developing high-performing software engineering teams in cloud or SaaS environmentsStrong technical background in system design, scalability, performance, and reliabilityExperience working with CRM platforms or customer engagement systemsFamiliarity with CRM integration interfaces such as OpenCTI, Lightning, APEX, or OpenFrameExperience with modern JavaScript or TypeScript frameworks such as Vue or SvelteDemonstrated ability to define and execute technical strategy aligned with business objectivesStrong cross-functional collaboration skills with product, design, and engineering stakeholdersTrack record of delivering complex, multi-team technical initiatives with high quality and predictabilityExperience with large-scale cloud platforms such as AWS, Azure, or GCPFamiliarity with contact center or customer experience technologiesExperience with serverless architectures, including AWS Lambda, and frameworks such as NestJSBackground in API and microservices architecture design and integrationExperience leading distributed or globally diverse engineering teamsStrong data-driven mindset with experience using metrics to guide engineering improvementsBenefitsMedical, Dental, and Vision Insurance.Telehealth coverageFlexible work schedules and work from home opportunitiesDevelopment and career growth opportunitiesOpen Time Off in addition to 10 paid holidays401(k) matching programAdoption AssistanceFertility treatmentsCompany OverviewGenesys enables organizations to orchestrate the best AI-powered experiences to drive customer loyalty and growth. It was founded in 1990, and is headquartered in Menlo Park, California, USA, with a workforce of 5001-10000 employees. Its website is https://www.genesys.com.Company H1B SponsorshipGenesys has a track record of offering H1B sponsorships, with 2 in 2025, 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.