[Remote] Senior Manager, Customer Strategy and Success

Note: The job is a remote job and is open to candidates in USA. Oshi Health is a virtual digestive health practice on a mission to transform GI care. They are seeking a Senior Manager, Customer Strategy and Success to lead client implementation and oversee account management for partners, focusing on data storytelling and relationship-building to drive growth.ResponsibilitiesOwn end-to-end implementation, account management, and customer success for partner accounts — responsible for driving measurable outcomes within named partnershipsLead internal implementation efforts, working cross-functionally with stakeholders across Product, Member Marketing, and Clinical OperationsDrive marketing and awareness of Oshi Health within named accounts, ensuring prospective members are well-educated on available GI solutions within their benefit structurePull and analyze key performance data within internal Oshi Health systems to highlight success stories and communicate performance to clientsDeliver quarterly business reviews (QBRs) to customers, reinforcing value and driving continued account growthInfluence key stakeholders through clear, confident external communication and cross-functional alignmentSkills3–5 years of relevant experience post-undergraduate, with demonstrated progression in your fieldProven experience in a client-facing role, with comfort leading external conversations and influencing key stakeholdersStrong analytical skills with hands-on experience pulling data and building narratives through data storytellingExceptional cross-functional coordination — detail-oriented, organized, and a clear communicatorHealthcare or digital health experienceFamiliarity with QBR preparation and deliveryExperience in a high-growth, mission-driven, or startup environmentBenefitsPlus meaningful equityEmployer-sponsored medical, dental, and vision plansUnlimited PTO + 13 paid company holidaysAccess to a “Life Concierge” through Overalls, because life happensTailored professional development opportunities as we scaleVirtual team events, monthly DEIB activities, and recognition of personal and professional accomplishmentsRemote-first flexibility, work from home anywhere in the USCompany OverviewOshi Health is a digital health platform that provides personalized support and resources for people with digestive health conditions. It was founded in 2019, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.oshihealth.com.