[Remote] Senior Manager, Clinical Operations & Strategy

Note: The job is a remote job and is open to candidates in USA. Spring Health is on a mission to revolutionize mental healthcare by removing barriers to access. The Senior Manager, Clinical Operations & Strategy will design and deliver initiatives that improve clinical operations, working closely with various departments to ensure measurable outcomes and sustainable improvements.ResponsibilitiesLead a prioritized portfolio of initiatives that materially improve gross margin and delivery marginDrive “top of license” and care model optimization workstreams - shifting the right work to the right teams, clarifying scope and standards, and enabling changes through process, tooling, and adoptionIdentify and execute operational levers that enhance leader span of control and reduce friction, while maintaining (or improving) quality and member experiencePartner closely with Finance and BI to ensure savings/impact are real, attributable, and tracked over timeCreate the operating cadence for Clinical Operations strategic priorities: weekly execution forums, KPI reviews, decision logs, dependency tracking, and escalation pathwaysImplement incident management + problem management to reduce repeat issues, shorten time-to-resolution, and improve reliabilityDevelop “program health” mechanisms (dashboards, leading indicators, adoption measures) so leaders can manage proactively, not reactivelyTranslate ambiguous goals into crisp problem statements, hypotheses, success metrics, and execution plansDrive cross-functional alignment with Product and Clinical Operations partners: requirements, milestones, change management, rollout plans, and feedback loopsAnticipate risks early and unblock relentlessly - surfacing tradeoffs and pushing decisions to closureDefine and core, impactful KPIs that matter (leading + lagging), build clear baselines, and set targetsBuild and socialize executive-ready narratives that communicate progress, risks, decisions needed, and expected impactCoach partners on operational rigor: how work gets measured, managed, and improvedSkills4-6+ years of experience in management consulting, BizOps, and/or Strategy & Operations within high-growth tech or startups (or equivalent), with a proven track record of shipping cross-functional programs into real operationsStrong 'operator' DNA: you can design the plan and make it real - process, tooling, adoption, measurement, and accountabilityDemonstrated ownership of outcome metrics (margin, cost, productivity, throughput, reliability), including partnering with Finance/Analytics to validate impactExcellent program leadership: you bring structure, prioritize well, run great forums, and close decisions quicklySystems thinking: you build mechanisms that scale - cadences, dashboards, incident/problem management, and clear ownership modelsExceptional communication: concise, executive-ready updates; clear decision framing; strong stakeholder management across senior partnersComfort with ambiguity, high standards, and fast-moving environmentsExperience in clinical operations, care delivery, workforce operations, support operations, or other complex, high-volume service environmentsExperience partnering closely with Product/Engineering to deliver operational tooling and workflow automationFamiliarity with change management and rollout design (comms, training, feedback loops, measurement)BenefitsHealth, Dental, Vision benefits start on your first day at Spring.You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.Employer sponsored 401(k) match of up to 2% for retirement planningA yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.We offer competitive paid time off policies including vacation, sick leave and company holidays.At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscriptionAccess to BrightHorizons, which provides sponsored child care, back-up care, and elder careUp to $1,000 Professional Development Reimbursement a year.$200 per year donation matching to support your favorite causes.Company OverviewSpring Health provides mental health solution for employers and health plans. It was founded in 2016, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.springhealth.com.Company H1B SponsorshipSpring Health has a track record of offering H1B sponsorships, with 2 in 2026, 1 in 2025, 6 in 2023, 6 in 2022, 2 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.