[Remote] Senior Full Stack Engineer - Conversation Intelligence

Note: The job is a remote job and is open to candidates in USA. Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. As a Senior Fullstack Engineer, you’ll play a key role in building and scaling the no-code platform that powers Cresta’s processing capabilities, enabling customers to unlock value from conversations quickly and flexibly.ResponsibilitiesDesign, develop, and maintain end-to-end features for Cresta’s no-code processing platformBuild intuitive UI components and visual editors for configuring conversation logic and workflowsArchitect and implement backend services and APIs to power a dynamic no-code interfaceWork closely with ML engineers to expose conversation intelligence in an accessible and configurable wayDevelop data models and storage layers using Postgres, ClickHouse, and ElasticsearchIdentify areas for performance improvements and scalability in both frontend and backend systemsEnsure reliability, security, and maintainability across the full technology stackParticipate in design discussions, code reviews, and continuous integration processesSkillsProven experience as a Senior Fullstack Engineer, with strong frontend and backend contributions to no-code or low-code platformsDeep understanding of modern frontend technologies (React, TypeScript, etc.) and design patterns for building complex UIsBackend expertise in Python, Go, or similar languages; experience with RESTful APIs and microservices architectureStrong foundation in database systems and data modeling; hands-on experience with Postgres, ClickHouse, or Elasticsearch is a plusExperience building platforms or tools for non-technical users, especially in AI/ML, automation, or workflow spacesFamiliarity with managing state, execution logic, or visual programming paradigms is a bonusStrong collaboration and communication skills—able to work effectively across product, design, and engineering teamsPassion for building systems that simplify complex problems and empower usersBenefitsComprehensive medical, dental, and vision coverage with plans to fit you and your familyFlexible PTO to take the time you need, when you need itPaid parental leave for all new parents welcoming a new childRetirement savings plan to help you plan for the futureRemote work setup budget to help you create a productive home officeMonthly wellness and communication stipend to keep you connected and balancedIn-office meal program and commuter benefits provided for onsite employeesCompany OverviewCresta uses artificial intelligence to assist sales and service agents in the quality of customer service. It was founded in 2017, and is headquartered in Sunnyvale, California, USA, with a workforce of 201-500 employees. Its website is https://www.cresta.com.Company H1B SponsorshipCresta has a track record of offering H1B sponsorships, with 2 in 2026, 9 in 2025, 6 in 2024, 2 in 2023, 10 in 2022, 4 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.