[Remote] Senior Forward Deployed Engineer (AI Agent)

Note: The job is a remote job and is open to candidates in USA. Cresta is a company focused on enhancing customer experiences through its AI platform, which integrates conversational AI agents and conversation intelligence. They are seeking a Senior Forward Deployed Engineer to develop and optimize AI agents, ensuring successful deployments and collaboration with customers and internal teams.ResponsibilitiesDevelop, configure, deploy, and optimize AI agents using Cresta's AI platform and toolsBuild AI agent integrations with external systems (APIs, databases, CRMs, etc.) to ensure seamless workflow integrationOptimize AI agent performance (e.g. fine-tune prompts and configurations) and troubleshoot issues in complex enterprise environmentsCollaborate with customers and internal stakeholders to gather technical requirements and translate business needs into AI Agent solutionsConduct interactive demos and present compelling proof-of-concepts to prospective customers, proactively gather feedback, and iteratively refine solutions to meet objectivesDefine project milestones, create implementation plans, and coordinate execution with internal teams to ensure on-time deliveryProvide a tight feedback loop to our product and engineering teams - identifying gaps, building custom tooling, and influencing the roadmap through real-world deployment learningsCollaborate with PMs to define agent goals, iterate rapidly based on customer feedback, and shape product capabilities that maximize customer ROIServe as a trusted technical advisor for the customer, guiding best practices for AI agent adoption and usageProvide technical guidance on AI agent best practices, including architecture design, security considerations, and scalability planningSkillsBachelor's or Master's degree in Computer Science, Engineering, or a related field3+ years of full-time working experience in software development/Consulting, AI/ML engineering, or Forward Deployed EngineeringProficiency in Python and Golang, with the ability to write clean, efficient codeFamiliarity with AI/ML conceptsExperience with cloud platforms (AWS, Google Cloud Platform, or Azure) and DevOps practices (CI/CD, containerization, monitoring)Hands-on experience with integrating systems via APIs, webhooks, and data pipelinesExcellent communication and project management skillsAbility to use data-driven decision-making, including A/B testing and performance monitoring, to refine solutionsYou thrive in cross-functional environments, working hand-in-hand with PMs and engineers to turn real customer problems into scalable AI solutionsHands-on experience with large language models (LLMs), and prompt engineering techniques are strongly preferredStrong understanding of general AI agent frameworks, function calling, and retrieval-augmented generation (RAG). Hands-on experience of building such a system is strongly preferredBenefitsComprehensive medical, dental, and vision coverage with plans to fit you and your familyFlexible PTO to take the time you need, when you need itPaid parental leave for all new parents welcoming a new childRetirement savings plan to help you plan for the futureRemote work setup budget to help you create a productive home officeMonthly wellness and communication stipend to keep you connected and balancedIn-office meal program and commuter benefits provided for onsite employeesCompany OverviewDice is a job-searching platform for technology professionals. It is a sub-organization of DHI Group. It was founded in 1990, and is headquartered in Santa Clara, California, USA, with a workforce of 201-500 employees. Its website is http://www.dice.com.Company H1B SponsorshipDice has a track record of offering H1B sponsorships, with 2 in 2022, 4 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.