[Remote] Senior Epic Systems Analyst- Cadance/GrandCentral/Prelude

Note: The job is a remote job and is open to candidates in USA. OhioHealth is a health system that believes in a lifelong partnership for wellness and sickness. They are seeking a Senior Epic Systems Analyst responsible for the design, development, and implementation of builds on special projects in Epic Cadence, Prelude, and Grand Central, ensuring efficient operation of the healthcare system's IT infrastructure.ResponsibilitiesEngage stakeholders to gather and refine requirements, map current-state workflows, and design Epic build that aligns with operational goals and policyCreate and maintain specifications, decision logs, and design documents for clear traceability and change controlConduct gap analyses to identify configuration or workflow changes needed for upgrades, regulatory changes, or new initiativesManage smaller projects related to system implementations and upgradesStrong knowledge with various project management approaches, e.g. waterfall, agileAbility to lead project teams in project methodologyCreate and maintain comprehensive documentation for system configurations and processesMentor junior analysts and provide guidance on best practicesConfigure records, master files, and tools (e.g., profiles, rules, security classes, workflows) aligned to approved designMaintain environment parity and adhere to change management and build naming conventionsDevelop and execute unit, integrated, and UAT test plans; log and resolve defects; document test evidenceValidate interfaces, printing, reporting, and downstream workflows; confirm regression coverage in upgradesCoordinate release management, environment moves, and downtime procedures for upgrades and patchesProvide go-live and post-live hypercare, including rounding, office hours, tip sheets, and at-the-elbow supportManage service requests and incidents in a timely manner; meet SLAs through robust triage and root-cause analysisProvide advanced support for (Epic, Workday, Kronos,) and other applicationsCollaborate with IT and clinical teams to integrate across IT portfolio with other IT systems (e.g., Epic, 3rd Party Imaging Applications, AI, etc.)Collaborate with interface teams on HL7, FHIR, PDFs, CCD/CCDA, and other exchange workflowsPartner with analytics teams on Clarity/Caboodle extracts, registries, and operational reporting needsEnsure data integrity and metric definitions are consistent across modules and stakeholdersSupport regulatory readiness (e.g., CMS, Joint Commission), audit needs, and policy alignmentEmbed privacy/security controls, including sensitive record handling and audit trailsContribute to ITIL-aligned incident, problem, change, and configuration management processesDesign and implement customized training programs aligned with organizational strategy and operational goalsOversee maintenance, enhancement, and governance of the CareConnect curriculumEnsure curriculum accuracy, consistency, and alignment with organizational prioritiesIncorporate learner and stakeholder feedback into ongoing curriculum improvementsOversee the build, maintenance, and readiness of training environmentsEnsure clear and timely communication related to system releases and upgradesManage end‑user training‑related requests and incidents with professionalism and efficiencyEvaluate, prioritize, assign, and resolve requests within established service expectationsDocument incidents and resolutions to support a comprehensive knowledge baseCollaborate with IT and operational partners to identify trends and implement preventative improvementsRefine support processes to enhance service quality and user experienceSkillsBachelor's Degree (Required)Degree in computer science, Information Technology, Healthcare Administration, or a related fieldMinimum of 5-7 years of experience in system analysis and support within a healthcare environmentIn lieu of degree, 10+ years of experience in system analysis and support within a healthcare environmentExperience with Epic application(s) and healthcare workflows (clinical, revenue cycle or IT experience)Strong requirements gathering, workflow design, and testing skillsFamiliarity with ITIL, change control, SDLC practices, system governance, and waterfall/agile project methodologiesAbility to communicate with clinical, operational stakeholders, and managed service providers and produce clear documentationProven track record of managing complex projects and leading cross-functional teamsEpic Training Environment Build certified and 3+ years of experience2 Epic Application Principal Trainer certificationsCurrent Epic Certification or Proficiency in one or more relevant module(s) (e.g., HB, PB, Cadence, Referrals, Orders, ClinDoc, Clarity)3+ years of build Epic build and configuration experiencePrevious experience in a leadership or supervisory roleExperience with system integration, HL7, FHIR, and interface testingExposure to SQL/Clarity, Caboodle, SlicerDicer, or reporting tools (e.g., Radar, Reporting Workbench)Prior work in patient access, billing, coding, finance, or clinical operations (for respective modules)ITIL Foundation certification desired not requiredCertifications in one or more Epic applicationsExperience in a large healthcare system or hospital settingExperience with other healthcare applications and systemsKnowledge of healthcare regulations and compliance standardsFamiliarity with cloud computing platforms (e.g., AWS, Azure)Experience with business intelligence and analytics toolsAdvanced degree (Master's or higher) in a related field is a plusCompany OverviewThe largest integrated healthcare delivery network in central Ohio. It was founded in 1891, and is headquartered in Columbus, Ohio, USA, with a workforce of 10001+ employees. Its website is https://www.ohiohealth.com/.