[Remote] Senior Director, Delivery (Telecom)

Note: The job is a remote job and is open to candidates in USA. TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, a major telecommunications provider in Canada. They are seeking a Senior Director, Delivery for their Telecom account, responsible for leading a $55M+ multi-tower delivery portfolio and enhancing client relationships while ensuring high-quality outcomes and operational excellence.ResponsibilitiesOwn end-to-end delivery across multiple workstreams, ensuring predictable execution, proactive risk management, and high-quality outcomesNavigate a long-tenured client environment with political awareness, relationship intelligence, and steady stakeholder orchestrationStrengthen delivery maturity across engineering functions (CPQ, OMS, app modernization, AWS/GCP workloads, QE, database ops)Partner with global delivery centers to optimize staffing, velocity, and cost structuresBuild trusted relationships with senior executives across this Telecom account; lead QBRs and ongoing stakeholder sessions that influence roadmaps and investment prioritiesPosition TELUS Digital as a strategic partner, bringing thought leadership in telecom system engineering, cloud (AWS/GCP), and digital modernizationIdentify whitespace, shape new demand, and collaborate with BD/practice leads to convert opportunities into revenueEnsure contract alignment, SOW clarity, and operational governance are fully adhered toContribute to growth strategy alongside the practice leaders, aligning delivery capabilities to future market needsDrive innovation: new delivery patterns, automation, modernization accelerators, and best practices for large-scale telecom environmentsSupport internal initiatives, including interviewing, training, methodology development, and delivery playbook evolutionLead, coach, and elevate a diverse, high-performing global team across onshore, nearshore, and offshore locationsProvide clear direction through complex engagements; empower teams with real-time feedback and career developmentBuild a culture of accountability, collaboration, and delivery excellenceSkills10+ years in telecom delivery leadership, managing multi-tower programs and engineering teamsDemonstrated success running large accounts ($30M+) with mixed delivery models (staff aug, agile projects, managed services)Deep experience with telecom systems engineering – including CPQ, order management, provisioning, billing, buyflow, and OSS/BSS flowsHands-on familiarity with Netcracker, Amdocs, AWS for Telecom, and Google Cloud for TelecomKnowledge of open-source engineering stacks and cloud-based modernization patternsStrong command of reporting and operational tools (Tableau, Jira, etc.)Executive-grade communication – clear, concise, persuasiveProven ability to navigate complex political environments and influence across long-standing stakeholder groupsStrong analytical thinking and financial acumen with a focus on forecast accuracy and profitabilityExperience leading distributed teams across multiple geographies and culturesBachelor's degree or MBA in Engineering, Computer Science, or BusinessCompany OverviewTELUS Digital crafts unique and enduring experiences for customers and employees, and creates future-focused digital transformations that stand the test of time. It was founded in 2005, and is headquartered in Vancouver, British Columbia, CA, with a workforce of 10001+ employees. Its website is https://www.telusdigital.com.