[Remote] Senior Director, Customer Success & Solutions

Note: The job is a remote job and is open to candidates in USA. HG Insights is the gold standard in Technographics, providing actionable intelligence on IT spend and technology installations for millions of companies. They are seeking a Senior Director of Customer Success & Solutions to lead a team focused on driving enterprise customer implementations and ensuring effective partnerships with C-suite stakeholders.ResponsibilitiesDemonstrate a track record of leading CSM & Solutions team for Global 2000 clients and navigating high-level organizational complexityEstablish AI powered GTM blueprints and best practices that allow enterprise customers to scale their HG implementations globallyGuide your teams to effectively partner with C-suite stakeholders (CTO, CIO, CFO) to map business challenges to technical solutions, ensuring every architectural decision translates into a clear, phased ROIYou must have the ability to translate technical variables (like Data Orchestration or APIs) into tangible P&L impact (like Churn and Revenue)Apply deep expertise in how AI agents and data orchestration integrate into a scalable GTM engineDrive the design of end-to-end enterprise GTM workflows, ensuring that HG solutions integrate seamlessly with existing CRMs, User Portals, and third-party AppsBuild a team of 'consultative experts' rather than just managing a group of contributorsDirect the technical execution of PoVs, shifting the team's focus from 'does it work?' to 'how much value does this create for the business?'Foster collaboration between Sales, Solutions, and Customer Success to build 'Business Value Assessments' that quantify the impact of architectural choices on the customer’s bottom lineDrive the strategy to maintain 90%+ GRR and unlock 110%+ NRR via strategic expansionReduce Enterprise time-to-value and onboarding cycles by ~20% YoY through AI & process innovationRefine a health-scoring model with high accuracy (~90%) in predicting renewalsCement 'Strategic Partner' status by leading high-impact Executive Business Reviews (EBRs) for 100% of our Tier-1 accountsSkills15+ years in technical leadership roles (Enterprise CSM, Solutions Architecture or System Integration), specifically working with Global 2000 companiesYou understand a P&L statement as well as you understand GTM workflow and org design, and you can effectively explain technical concepts like 'Latency' in terms of business metrics like 'Customer Churn'Deep knowledge of Platform, API, Agents, MCP, Data Orchestration, and Go-To-Market (GTM) methodologiesExceptional storytelling and presentation skills. You can walk into a boardroom and turn a skeptical CFO into a project champion, and you can mentor your team to do the sameA B.S. in Data Science or a related field is desired; an MBA or TOGAF certification is a significant plusStrong GTM intelligence ExperienceCompany OverviewHG Insights uses advanced data science to provide B2B companies a better way to analyze markets and target prospects. It was founded in 2010, and is headquartered in Santa Barbara, California, USA, with a workforce of 51-200 employees. Its website is https://hginsights.com.Company H1B SponsorshipHG Insights has a track record of offering H1B sponsorships, with 1 in 2026, 3 in 2025, 2 in 2024, 3 in 2023, 6 in 2021. Please note that this does not guarantee sponsorship for this specific role.