[Remote] Senior Director, Account Management

Note: The job is a remote job and is open to candidates in USA. CyberMaxx is dedicated to defending against cyberattacks and helping customers reduce risk through integrated security solutions. The Senior Director, Account Management will lead a team of Account Managers to drive revenue retention and expansion, ensuring customers realize value while fostering long-term partnerships.ResponsibilitiesOwn and deliver on GRR and NRR targets across the businessDrive renewal forecasting accuracy and pipeline visibility across all segmentsEstablish and manage expansion strategies to grow existing accountsImplement consistent deal inspection, forecasting cadence, and pipeline hygiene for renewals and upsellLead, coach, and develop a team of quota-carrying Account ManagersInstill a commercial, revenue-driven mindset across the customer experience organizationDefine KPIs, quotas, compensation alignment, and performance management frameworksHire, onboard, and scale a high-performing team focused on retention and growthPartner with Service Delivery and SOC organizations to ensure value realization tied directly to renewal outcomesBuild a structured renewal motion (90/120-day cycles, risk identification, executive alignment)Oversee customer health scoring models to proactively identify churn risk and expansion opportunitiesEnsure Account Managers are positioned as trusted advisors driving strategic conversationsDevelop playbooks to drive cross-sell and upsell of MDR, DFIR, and adjacent security servicesPartner with Sales, Product, and Marketing to align on account growth strategy and positioningCreate scalable programs for customer advocacy, reference generation, and lifecycle expansionChampion the voice of the customer while tying feedback directly to revenue outcomes and retention driversLeverage customer data, usage trends, and engagement signals to improve NRR performanceTranslate insights into actionable improvements across product, delivery, and go-to-marketImplement tools, processes, and reporting to streamline renewals, expansions, and account planningUtilize analytics to drive data-informed decision making across retention and growth metricsPartner cross-functionally to ensure alignment across Sales, Marketing, Product, and DeliverySkills8+ years of experience in Customer Experience, Account Management, or Post-Sales leadership rolesProven track record leading teams of quota-carrying Account Managers / Renewals AEsDemonstrated ownership of GRR, NRR, renewals, and expansion revenue targetsStrong leadership experience scaling high-performing, revenue-focused account management teamsCybersecurity industry experience required; MDR/MSSP experience strongly preferredDeep understanding of renewal cycles, churn mitigation, and expansion strategy in subscription-based businessesHighly analytical with experience leveraging data, forecasting, and pipeline management toolsExceptional communication and executive presence with the ability to engage from end-users to C-level stakeholdersStrategic thinker with the ability to build and execute scalable post-sales revenue programsBachelor's degree or equivalent experience; MBA or advanced degree preferredSelf-starter who thrives in a high-growth, fast-paced environmentMDR/MSSP experience strongly preferredMBA or advanced degree preferredBenefitsFlexible Paid Time Off401(k) with company matchMedical, Dental, and Vision CoverageVoluntary Short-Term and Long-Term DisabilityEmployee Assistance Program with Mental Health supportLife and ancillary insurance optionsHealth Savings Account contributions (with HDHP selection)10 annual paid holidaysCompany OverviewCyberMaxx provides MDR solutions to the healthcare, financial services, and retail industries. It was founded in 2009, and is headquartered in Nashville, Tennessee, USA, with a workforce of 51-200 employees. Its website is https://www.cybermaxx.com.