[Remote] Senior Data Scientist

Note: The job is a remote job and is open to candidates in USA. Customer.io is a platform that helps companies send automated communication using real-time behavioral data. They are seeking a Senior Data Scientist to analyze customer and product data, design experiments, and build models to improve decision-making and enhance the customer experience.ResponsibilitiesAnalyze behavioral patterns across the customer lifecycle to identify trends, usage archetypes, and opportunities to improve adoption, engagement, and retentionDesign experiments and measurement approaches to evaluate the impact of product and marketing changes - and help teams make decisions based on evidence rather than intuitionBuild models and datasets that improve how teams segment customers, forecast outcomes, and identify trendsApply machine learning and AI techniques where they solve practical problems, for both internal decision-making and customer-facing scenariosPartner with Data Engineering to improve the quality, reliability, and accessibility of core data and metricsCommunicate findings clearly and directly so teams can make informed decisions without needing a statistics backgroundSkills5+ years of experience in a Data Science role within B2B SaaS or a similar product- or growth-focused environmentStrong foundation in statistics, experimentation, and behavioral analytics - with the ability to apply them pragmatically to real product and business problemsProficiency in SQL and Python for large-scale analysis, modeling, and explorationExperience with modern cloud data platforms (Snowflake, BigQuery, or similar); familiarity with dbt is a plusStrong communication and stakeholder skills - you can explain complex analysis clearly to PMs, marketers, executives, and non-technical partnersAn ownership mindset - you help define the problem and move work forward; you don't wait for perfect requirementsBenefits100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family16 weeks paid parental leaveUnlimited PTOStipends for remote work and wellnessA professional development budgetCompany OverviewCustomer.io enables users to send newsletters to selected segments of customers using their website data. It was founded in 2012, and is headquartered in Portland, Oregon, USA, with a workforce of 201-500 employees. Its website is https://customer.io.Company H1B SponsorshipCustomer.io has a track record of offering H1B sponsorships, with 1 in 2024, 1 in 2023. Please note that this does not guarantee sponsorship for this specific role.