[Remote] Senior Customer Success Manager, Strategic

Note: The job is a remote job and is open to candidates in USA. Attentive is an AI marketing platform focused on 1:1 personalization, aiming to redefine brand and customer connections. The Senior Customer Success Manager will own relationships with Strategic New Verticals clients, leading their program strategy and ensuring value delivery throughout the customer lifecycle while driving revenue growth.ResponsibilitiesGain the confidence of and cement relationships with customers throughout the entire lifecycle of the account including: goal-setting, value delivery, account growth, new product adoption, and renewalsWork independently to deliver a “consultant” perspective in all customer interactionsRegularly lead and present at customer meetings, both in-person and over video conferenceAnalyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategiesLead discussions with customers to probe what new products they are interested in and what integrations they might need, and translate customer feedback into specific product requirementsSkills5+ years of CS or Account Management experience in MarTech requiredStrong understanding of growth and retention techniques and strategiesPreviously have worked closely with engineering and product teams to define requirement and implement solutionsComfortable learning new software (for design, data management, and internal tools)Experience navigating complex work processes, tight timelines, and changing teamsExtremely detail oriented and organizedExperience in Salesforce or related CRM tools, and Customer Service Software like Catalyst or related toolsInterest in software and entrepreneurshipBenefitsCommissionEquityBenefitsCompany OverviewAttentive is a personalized mobile messaging platform that facilitates businesses with AI powered SMS and e-mail marketing solutions. It was founded in 2016, and is headquartered in Hoboken, New Jersey, USA, with a workforce of 1001-5000 employees. Its website is https://attentive.com.Company H1B SponsorshipAttentive has a track record of offering H1B sponsorships, with 9 in 2026, 32 in 2025, 21 in 2024, 9 in 2023, 8 in 2022, 8 in 2021, 5 in 2020. Please note that this does not guarantee sponsorship for this specific role.