[Remote] Senior Customer Success Manager / Architect

Note: The job is a remote job and is open to candidates in USA. Instruqt is a fast-growing SaaS company focused on enhancing enterprise growth through hands-on product experiences. They are seeking a Senior Customer Success Manager / Architect to drive expansion, retention, and measurable ROI for their strategic customer base, managing a portfolio of developer-first software companies and serving as a strategic advisor to various teams.ResponsibilitiesProtecting and growing $50K–$500K+ ARR accountsDriving measurable adoption across GTM teams (Marketing, Sales, Education)Own the customer journey from Onboarding to ExpansionProving ROI in business termsTurning champions into advocatesMaintain >95% gross retention across your bookIdentify churn risk early (budget, adoption gaps, technical blockers)Drive executive alignment and renewal strategy 120+ days in advanceDrive land → expand motion across GTM departmentsIdentify upsell opportunities tied to: Increased usage, New use cases (Marketing → Sales → Education), Strategic initiativesPartner with AEs to close expansion deals ($50K–$500K+ ARR)Own onboarding for strategic accountsEnsure successful adoption and utilization of new product and feature releasesReduce friction in content creation and scalingQuantify value with your customers in terms of: Reduced churn, Increased pipeline, Higher win rates, Faster onboardingRun executive QBRs tied to measurable business impactDevelop multi-threaded relationshipsCultivate referenceable customersContribute to case studies and referralsSkills5+ years in Customer Success, Account Management, or Strategic ConsultingExperience managing $100K+ ARR SaaS accountsExperience selling or supporting technical products (DevOps, Data, Security, Cloud Infra preferred)Comfortable working with Sales Engineers and technical stakeholdersStrong business acumen, can tie product usage to revenue impactConfident in executive conversationsData-driven and analyticalExpansion-oriented mindsetClear, structured communicatorExperience supporting Marketing or DevRel teamsFamiliarity with developer toolsBackground in technical education or enablementSales or Sales Engineering experienceBenefitsCompetitive base salaryPerformance-based variable tied to retention and expansionEquity participationRemote-first cultureHigh-impact, high-visibility roleCompany OverviewInstruqt is a platform that delivers browser-based, hands-on labs and demos that let users try real software instantly. It was founded in 2018, and is headquartered in Hilversum, Noord-Holland, NLD, with a workforce of 11-50 employees. Its website is https://instruqt.com.