[Remote] Senior Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Vantor is forging the new frontier of spatial intelligence, helping decision makers and operators navigate what’s happening now and shape what’s coming next. They are seeking a Senior Customer Success Manager focused on driving adoption and operational integration of Raptor, their next-generation drone video exploitation and operational intelligence platform. The role involves serving as a primary customer advocate, developing success strategies, and collaborating with various teams to ensure customer satisfaction and product expansion.ResponsibilitiesServe as the primary post-sale customer success lead for Raptor customers across the Department of Defense and U.S. GovernmentDevelop customer success strategies that drive adoption, operational integration, and long-term mission valueEstablish and maintain trusted relationships with operators, analysts, program managers, technical stakeholders, and senior leadersDrive successful onboarding, training, and user enablement programs that accelerate customer time-to-valueMonitor customer engagement, usage, and mission outcomes to identify adoption opportunities and potential risksIdentify and develop new operational use cases that expand Raptor adoption within existing customer organizationsPartner with Sales and Business Development teams to support account growth, renewals, and expansion opportunitiesAct as a strategic advisor to customers by aligning Raptor capabilities with evolving mission requirementsSupport customer demonstrations, operational evaluations, pilots, and mission exercises that showcase Raptor's valueCollect, synthesize, and communicate customer feedback to Product and Engineering teamsInfluence product roadmap priorities by representing operational requirements and user needsHelp shape future product capabilities by identifying emerging mission challenges and technology gapsServe as the internal subject matter expert on customer workflows, mission requirements, and operational environmentsCollaborate closely with Product, Engineering, Sales Engineering, and Program teams to ensure successful customer outcomesSupport customer deployments, issue resolution, and operational readiness activitiesRepresent Vantor at military exercises, demonstrations, conferences, industry events, and customer engagementsMaintain accurate customer success plans, adoption metrics, account health reporting, and CRM recordsSkillsActive TS/SCI clearance preferred; ability to obtain and maintain a security clearance requiredBachelor's degree in Business, Engineering, Computer Science, Geospatial Science, Military Studies, or related field5+ years of experience in Customer Success, Program Management, Account Management, Mission Operations, Business Development, or related customer-facing roles supporting government customersDemonstrated experience working with Department of Defense, Intelligence Community, or Federal Government organizationsStrong understanding of customer adoption, stakeholder management, and enterprise software implementationExperience engaging with both operational users and executive stakeholdersExcellent communication, presentation, relationship-building, and problem-solving skillsAbility to translate technical capabilities into operational outcomes and mission valueDirect experience within the UAS/drone ecosystem, preferably with a drone manufacturer, ISR technology provider, geospatial company, defense technology organization, or mission software companyStrong understanding of ISR workflows, intelligence operations, video exploitation, geospatial analysis, and operational decision-making processesPrior military experience strongly preferred, particularly in UAS, ISR, fires, targeting, special operations, aviation, intelligence, or tactical operationsFamiliarity with mission systems including command and control platforms, sensor integration, targeting systems, geospatial tools, mission planning systems, or strike platformsExperience supporting organizations such as USSOCOM, Air Force, Army, Marine Corps, NGA, DIA, Combatant Commands, or other operational mission customersUnderstanding of mission workflows including F3EA, F2T2EA, sensor-to-shooter operations, dynamic targeting, and operational planningExperience supporting AI-enabled, ISR, geospatial, mission command, or operational intelligence platformsExperience working in startup, venture-backed, or emerging product environments where customer feedback directly influences product developmentFamiliarity with customer success platforms, CRM systems, and adoption analytics toolsBenefitsA robust 401(k) with company matchMental health resourcesStudent loan repayment assistanceAdoption reimbursementPet insuranceIncentive eligible with a target based on contribution, company performance, and/or individual results achieved; the specific incentive plan and target amount will be determined based on the role and breadth of contributionsCompany OverviewA spatial intelligence firm. It was founded in 2025, and is headquartered in Denver, Colorado, USA, with a workforce of 1001-5000 employees. Its website is https://vantor.com.