[Remote] Senior Customer Success Manager

Note: The job is a remote job and is open to candidates in USA. Vehlo is a provider of repair shop technology, aiming to simplify the customer journey in the auto repair industry. The Senior Customer Success Manager is responsible for managing and growing a portfolio of post-onboarding automotive repair shops, focusing on proactive retention management and revenue retention while supporting high-value customers.ResponsibilitiesProactive retention management—identifying churn risksStrengthening customer health by reinforcing product valueExecuting strategies that improve long-term customer outcomesRevenue retention. The Customer Success Manager is directly responsible for protecting recurring revenue across their book of business while driving expansion opportunities through consultative account managementThis role also supports a portfolio of high-value customers, including multi-shop operators (MSOs) with 2–10 locations, requiring a higher level of strategic partnershipManage more complex customer relationships that require strategic oversight across multiple stakeholders, locations, and operational workflowsSkills3–5+ years of experience in Account Management, Customer Success, Retention, or SaaS relationship managementProven success managing customer retention, reducing churn, and protecting recurring revenue in a SaaS environmentExperience supporting high-value customer relationships and navigating complex account structuresStrong consultative communication skills with the ability to influence stakeholders and lead strategic customer conversationsAbility to identify customer risk, develop retention strategies, and drive measurable account outcomesFamiliarity with automotive repair shop operations, MSO workflows, or shop management software strongly preferredBenefitsMedical, dental, vision, and life insurance401(k) with company matchPaid time off and holidaysCompany OverviewVehlo solutions unlock potential across vehicle service and repair by giving power back to your people. It was founded in 2019, and is headquartered in Knoxville, Tennessee, US, with a workforce of 501-1000 employees. Its website is https://www.vehlo.com/.