[Remote] Senior Customer Success Engineer

Note: The job is a remote job and is open to candidates in USA. Dataiku is the Platform for AI Success, empowering organizations to run AI across multi-vendor environments with centralized governance. The Senior Customer Success Engineer will focus on enhancing customer engagement and adoption of Dataiku's analytics and AI solutions through onboarding, training, and ongoing support.ResponsibilitiesWork closely with Dataiku’s customers, focusing on onboarding, increasing user adoption, retention, and satisfactionPossess deep technical knowledge of the Dataiku platform to educate customers on best practices within the Dataiku platformDevelop a deep understanding of customer business, use cases, and outcomes to guide their success with Dataiku's products and servicesExecute demonstrations of new product features and conduct hands-on workshops in collaboration with the Sales EngineersEstablish regular touchpoints with customers to advise users on using Dataiku for their specific business needs, including hands-on support as appropriateExecute programs to create self-sustaining enablement and evangelism of Dataiku within customer accountsCollaborate with Account Executives and Sales Engineers to drive customer engagements with the Dataiku platform and identify opportunities for expansion (both software and professional services) that can drive additional value for customersDocument and share the adoption status and key information to inform internal forecasting and renewalCollaborate with other Dataiku functions (such as marketing) on capturing and sharing the customer stories publiclyWhen identifying technical issues that block user adoption, coach administrators and users to initiate support tickets for timely resolutionStay current on Dataiku’s products, competitive landscape, and data science trendsWillingness to travel up to 25%SkillsBachelor's degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical fieldMinimum of four years of experience in sales engineering, technical or solutions consulting, post-sales technical delivery, or data science roles with a proven track record of customer trust and satisfactionStrong written and oral presentation skills, capable of engaging both business and technical stakeholdersStrong technical, analytical, and problem-solving skillsExperience in building and operating communities of practiceAbility to navigate ambiguity, build consensus, foster accountability, and work with urgency to deliver customer outcomesAbility to tailor messaging to personas with varying levels of technical acumen, including no-code and high-code usersWillingness to travel up to 25%Dataiku advanced designer, Snowflake SnowPro Core and Databricks Business Analyst certifications preferred (not required)Preferably located within the Northeast region of the United StatesNever-ending intellectual curiosity, detail-oriented, and analyticalHands-on experience with data storage and computing infrastructure (SQL, Kubernetes, etc.) and proficiency with Python, R, SQLKnack for public speaking with appreciation for engaging with all levels of customer teams, from individual contributors to leadershipPassion for technology, the data and analytics space, and enjoyment learning new solutions, features, and functionalities, translating these into business value for customersExperience in Analytics/AI or other enterprise software (preferred but not required)BenefitsCommission or other variable compensation through Dataiku's incentive compensation programStock optionsMedical, dental, and vision plansFlexible spending accountsPre-tax commuter benefitsA 401k company matchPaid vacations and sick leavePaid parental leaveEmployer paid disability coverageAdditional health and wellbeing perks and benefitsCompany OverviewDataiku operates as an enterprise artificial intelligence and machine-learning platform. It was founded in 2013, and is headquartered in New York, New York, USA, with a workforce of 1001-5000 employees. Its website is https://www.dataiku.com.Company H1B SponsorshipDataiku has a track record of offering H1B sponsorships, with 2 in 2026, 9 in 2025, 1 in 2024, 2 in 2023, 3 in 2022, 3 in 2021. Please note that this does not guarantee sponsorship for this specific role.