[Remote] Senior Analyst - Vendor Strategy, Financial Ops & Workforce Analytics - Remote

Note: The job is a remote job and is open to candidates in USA. UnitedHealthcare is committed to simplifying the health care experience and creating healthier communities. The Senior Analyst in Vendor Strategy, Financial Ops & Workforce Analytics will manage financial integrity and operational alignment across a large-scale call center outsourcing portfolio, influencing stakeholders and translating complex data into actionable insights.ResponsibilitiesLead end-to-end vendor invoice validation, reconciliation, and issue resolution, ensuring accuracy and adherence to contractual agreementsDevelop and manage accruals, forecasts, and financial projections utilizing operational data, workforce inputs, and contract structuresEstablish and maintain scalable financial controls and reconciliation processes to improve transparency, consistency, and audit readinessIdentify, investigate, and resolve discrepancies across multiple data sources (e.g., vendor reporting, workforce management systems, financial systems)Design and maintain advanced AI-driven financial and operational models to support cost forecasting, capacity planning, and performance trackingTranslate workforce planning inputs (e.g., Erlang modeling, IEX outputs) into financial implications and business insightsBuild advanced models, calculators, templates, and simulations by integrating statistical methods with AI/ML algorithmsLeverage automation and advanced analytics techniques to improve data accuracy, efficiency, and scalability of reporting processesSynthesize complex datasets into clear, executive-ready insights to support short-term operational decisions and long-term planningPresent findings and recommendations to stakeholders across Finance, Operations, and Vendor Management functionsSupport business case development, vendor strategy initiatives, and operational planning activitiesServe as a key analytical resource bridging strategy, planning, and execution across cross-functional teamsDevelop subject-matter expertise in vendor contracts and Statements of Work (SOWs), ensuring financial outputs align with contractual termsSupport contract development through pricing analysis, financial modeling, and performance metric designConduct regular vendor calibrations and performance discussions to ensure alignment and continuous improvementIdentify cost optimization opportunities and performance improvement actions across vendor engagementsEvaluate existing processes and identify opportunities to improve data integrity, reporting accuracy, and operational efficiencyDevelop and implement scalable solutions to address complex, non-standard business challengesOperate with minimal guidance while managing multiple priorities and delivering high-quality outputs in a fast-paced environmentInfluence stakeholders and provide guidance to peers through expertise and analytical insightSkills5+ years of experience in financial analysis, forecasting, reconciliation, and/or budgeting within complex operational environmentsExperience in call center operations, workforce management, or vendor management environmentsAdvanced proficiency in Excel and financial modelingExperience working with workforce management tools (e.g., IEX) and operational reporting systemsProven solid problem-solving skills with experience managing multiple priorities and resolving data discrepanciesDemonstrated ability to communicate complex analysis clearly and effectively to diverse stakeholdersExperience working cross-functionally with internal and external partnersExperience interpreting vendor contracts and translating requirements into operational and financial modelsExperience with Genesys or call routing optimization platformsBackground in process improvement, automation, or advanced analytics techniquesAll employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter PolicyBenefitsA comprehensive benefits packageIncentive and recognition programsEquity stock purchase401k contribution (all benefits are subject to eligibility requirements)Company OverviewUnitedHealthcare helps people live healthier lives by simplifying the health care experience. It was founded in 1977, and is headquartered in Minnetonka, Minnesota, USA, with a workforce of 10001+ employees. Its website is http://www.uhc.com.