[Remote] Senior AI Transformation and Operations Engineer

Note: The job is a remote job and is open to candidates in USA. Gong is a company that leverages AI to transform how revenue teams operate, providing insights and workflows to enhance performance. They are seeking a Senior AI Transformation and Operations Engineer to drive AI strategy and operations within the IT organization, ensuring the enterprise AI operations are effective and scalable while identifying high-value AI opportunities across various teams.ResponsibilitiesAI Use Case Identification: Identify the internal AI use cases that drive the most valueProof of Efficacy: Build and deploy POCs independently to demonstrate ROI before scalingBusiness Partnership Coordinate AI project execution across teams (Talent, Support, Sales, Go-To-Market) to ensure critical initiatives move forwardAI Stack Operations: Ensure that the enterprise AI stack is delivering maximum value to the business: managing models, performance tuning, token managementAI Process Standardization: Build consistent AI processes that enable the business to meet its objectives (e.g. prompt libraries, system approvals)Performance Monitoring: Build dashboards to track SLAs/SLOs (latency, accuracy, uptime) and monitor usage, cost, and error ratesSkillsYou can think as a business strategist (high level objectives) and as a technical builder (familiar with IT operations or the software development life cycle)Practical, hands-on experience with the modern AI stack (OpenAI, Gemini, Anthropic, Vector DBs)You have a 'hands-on-keyboard' mentalityAbility to translate complex technical AI patterns into clear business value and ROI for stakeholdersExperienced with LangChain, or similar agentic frameworksPrompt Flow, Vector Databases, and API integrationAbility to build performance and cost-tracking dashboards (SQL, Tableau, etc.)BenefitsWe offer Gongsters a variety of medical, dental, and vision plans, designed to fit you and your family’s needs.Wellbeing Fund - flexible wellness stipend to support a healthy lifestyle.Mental Health benefits with covered therapy and coaching.401(k) program to help you invest in your future.Education & learning stipend for personal growth and development.Flexible vacation time to promote a healthy work-life blend.Paid parental leave to support you and your family.Company-wide recharge days each quarter.Work from home stipend to help you succeed in a remote environment.The total compensation package for this position, in addition to base compensation, may include incentive compensation, bonus, equity, and benefits.Some of our sales compensation programs also offer the potential to achieve above targeted earnings for those who exceed their sales targets.Company OverviewGong is a technology company that offers a revenue intelligence platform using AI to analyze customer interactions. It was founded in 2015, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is https://www.gong.io.Company H1B SponsorshipGong has a track record of offering H1B sponsorships, with 1 in 2025, 4 in 2024, 2 in 2023, 4 in 2022, 4 in 2021, 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.