[Remote] Senior Advisor Market Development – Contact Center

Note: The job is a remote job and is open to candidates in USA. TransUnion is a company focused on creating a positive impact within communities and customers. They are seeking a Senior Advisor for Market Development in the Public Sector Contact Center, responsible for building and scaling TransUnion’s presence within government contact center environments, particularly for civilian Federal agencies.ResponsibilitiesDefine and execute market development strategy for Public Sector contact center solutions, focused on Federal, State, and Local civilian agenciesIdentify and prioritize market opportunities and use cases that seed and shape sales pipelinePartner with Sales to inform market penetration and go-to-market strategy, supporting revenue growth through enablement and strategic guidanceInform product and solution optimization by translating agency needs, operational realities, and fraud risk patterns into market requirements and solution business casesSupport annual strategic planning and 3-Year Plan (3YP) development for the Public Sector Contact Center segmentRepresent TransUnion at industry conferences, events, and public forums, communicating market insights and TransUnion’s value propositionDevelop market-facing thought leadership, positioning materials, and GTM assets in collaboration with Marketing and internal stakeholdersWork cross-functionally with Sales, Marketing, Solutions, Government Affairs, Research, and Consulting to drive consistent market executionSkills8+ years of experience in market development, strategic engagement, program leadership, or business development within Federal and/or State & Local government markets, particularly civilian agencies. This experience is critical to navigating government buying environments, agency missions, and operational constraintsDemonstrated understanding of government contact center operations, including how identity risk and fraud manifest in telephonic and citizen-facing workflowsPrior experience working within a government agency, with a government contractor or consultancy, or with a technology provider selling into the public sectorStrong consultative, client-facing presence with the ability to influence without authority across internal and external partnersBachelor's degree in Business, Marketing, Economics, or a related field required (or equivalent experience); Master's degree preferredWorking knowledge of contact center technologies and workflows, including telephony-based customer engagement modelsUnderstanding of fraud mitigation and identity risk concepts as they apply to call center and citizen-services environmentsAbility to translate technical and operational concepts into market requirements, GTM strategy, and business casesExperience supporting go-to-market strategy or sales enablement rather than direct sellingExposure to public sector fraud, identity, benefits administration, or citizen services programs (e.g., SSA, VA, HHS)Background in telecom, contact center, CX, identity, or fraud technology ecosystemsPrior involvement in thought leadership, conference speaking, or industry working groupsBenefitsEnjoy day-one eligibility for medical, dental, and vision coverage, plus supplemental plan options.Spousal, domestic partner, and other eligible dependent coverage is available on select plans.Choose tax‑advantaged HSA and FSA accounts to make everyday care more affordable.Company‑paid basic life and AD&DOptional voluntary life and AD&D for you and your familyShort‑ and long‑term disabilityOpt into a legal plan, pet insurance, and travel accident coverageAdoption assistance and fertility planning coverageCaregiver supportAccess Dependent Care FSA for possibility of an employer matchA complimentary Care@Work membershipUp to 12 weeks of paid parental leave with eligibility for a thoughtful, gradual return401(k) with employer matchEmployee Stock Purchase Plan (ESPP)Financial wellness resourcesCareer coachingOptional long‑term care insuranceTuition reimbursementFlexible time off for exempt employees or paid time off for nonexempt employeesUp to 12 paid holidays per yearCommuter benefitsEmployee discountsCharitable gift matchingPaid volunteer time offCorporate volunteer events that make it easy to give backAccess 24/7 support including professional therapy, coaching, and emotional well‑being programs alongside guided meditation and resources that support physical, mental, social, and financial wellnessCompany OverviewTransUnion provides total credit protection all in one place from credit alerts, credit reports and credit scores. It was founded in 1968, and is headquartered in Chicago, Illinois, USA, with a workforce of 10001+ employees. Its website is http://www.transunion.com.