[Remote] Senior Account Manager - Lead

Note: The job is a remote job and is open to candidates in USA. Triumph is a company focused on creating a seamless and accurate freight transaction network. The Senior Account Manager – Team Lead will manage commercial client accounts, negotiate insurance coverage, and support business development while ensuring high service standards. This role involves maintaining client relationships, supervising a team, and addressing customer issues.ResponsibilitiesIndependently manages accounts on a day-to-day basis which includes coordinating all services, answering all questions, and resolving problems, which may arise; maintains timeliness and completeness when interacting with clients, agency and company personnelNegotiates and secures the most appropriate carrier coverage based upon client needs for new and renewal business and negotiating cost of those coverages; maintains ongoing relationships with carrier product managersWork closely with Triumph’s sales teams to understand a client and/or prospect’s needs, submits coverage specifications and obtains quotes from potential carriers for new and renewal business. Will also present Coverages to clients independentlyDetermines appropriate client service support for new and existing clients; responds to client and carrier inquiries, maintains and enhances the company’s relationships with existing clients by executing proactive and ongoing contact initiativesIndependently enters and maintains accounts/policies in AMS360 while maintaining a current suspense; reviews insurance policies and endorsements for accuracySolely responsible for ensuring all the terms and conditions of the insurance policies written by the insurance company are properly prepared and provides all of the coverage that was presented to the insured in our proposalIndependently prepares Insurance Proposal and communicates subjectivities and exclusions for new and renewal business and document the difference in policy forms when comparing various quotesUses specific industry training and knowledge to determine the needs of the client and identify cross-selling opportunities; expands/rounds-out existing accounts by identifying potential gaps in coverage, recommending and implementing proper coverageProvides guidance to direct reports and provides administrative direction to support staffSupervises Assigned TeamProvides Training to Team on new and existing programs/ Insurance Company PlatformsWorks with Support staff to develop and ensure Team is following established processesOther duties may be assigned to meet business needsSkillsAt least 2 years of recent Commercial Lines Account Management experience, Transportation experience requiredDemonstrated success in overall customer serviceHigh School diploma; undergraduate degree preferredAppropriate insurance agent's license requiredWillingness to continue education is essentialIntermediate to advanced-level proficiency with Microsoft Office: Excel, Word, Outlook, and PowerPointAbility to work with internal and external clients at all levelsHigh level of organizationHigh degree of self-discipline and motivationAbility to follow processes and procedures and help develop new processes and procedures to help the company become more efficientSolution driven problem solving skills and proven analytical skillsMust possess the ability to work independently, applying education and professional experience to achieve outstanding resultsDemonstrates highest level technical and cognitive abilities to ensure accuracy, precision and complete projects on time and on budgetEffective, professional verbal and written communication skillsDemonstrates considerable tact, diplomacy, discretion and judgment with ability to build and maintain effective interpersonal relationshipsAMS360 software proficiency preferredBilingual - Spanish/English a plusBenefitsMedicalDentalVisionPaid Time Off401kCompany OverviewTriumph is a financial and technology company serving the transportation industry with pioneering payments, factoring, intelligence and banking solutions, powered by The Triumph Network. It was founded in 2010, and is headquartered in Dallas, Texas, USA, with a workforce of 1001-5000 employees. Its website is https://www.tfin.com/.