[Remote] Senior Account Manager - Commercial Lines

Note: The job is a remote job and is open to candidates in USA. Insurance Office of America is seeking a Senior Account Manager - Commercial Lines to manage an assigned book of business, ensuring account retention and supporting new business. The role involves coordinating day-to-day administrative and customer service activities, resolving complex issues, and serving as a subject matter expert for the account management team.ResponsibilitiesMaintain a high degree of technical competence and industry expertiseDirect daily activities and workflow of the account management teamHandle customer service requests, policy administration, billing, claims, and coverage analysisManage policy expirations and renewalsConduct client research, prepare submissions, negotiate coverages, and present proposalsMonitor reports and take action on delinquent accounts, collecting outstanding balancesMaintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completenessMonitor and maintain activity/suspense to ensure timely completionMaintain frequent, transparent communication with the account team regarding workload status and any issuesDeliver excellent service, proactively anticipate needs, and respond quickly to service requestsStay updated on company policies and proceduresSeek and adopt best practices to improve individual and team performanceDemonstrate integrity and leadershipSkills5+ years of account management experience, or 7+ years in the insurance industryThorough knowledge of insurance brokerage and client needsRequired active property & casualty licensing; professional designation (CISR, CRIS, CIC, CPCU or equivalent) strongly preferredStrong analytical, problem-solving, and decision-making skillsExceptional customer service, communication, multitasking, and organizational skillsProficiency in MS Office (Outlook, Word, Excel)High School Diploma (or equivalent)Professional designation (CISR, CRIS, CIC, CPCU or equivalent) strongly preferredBenefitsCompetitive salaries and bonus potentialCompany-paid health insurancePaid holidays, vacations, and sick time401K with employer matchProfessional growth and career progression opportunitiesRespectful culture and work/family life balanceCommunity service commitmentSupportive teammates and a rewarding work environmentCompany OverviewInsurance Office of America is a full-service insurance agency. It was founded in 1988, and is headquartered in Longwood, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.ioausa.com.