[Remote] Salesforce Administrator

Note: The job is a remote job and is open to candidates in USA. Reliance Standard Life Insurance Company is seeking a Salesforce Administrator to support the launch and ongoing maintenance of the Salesforce system for their Retirement Services division. The role involves overseeing Salesforce database management, collaborating with stakeholders, and ensuring that Salesforce initiatives meet business needs while maintaining data integrity and security.ResponsibilitiesServes as main point of contact and lead administrator for Reliance Standard’s Retirement Services Salesforce instanceOversees all functions of Salesforce database management, including Accounts, Person Accounts, Cases, activities & engagement, and policy-related dataOversees all integrations tied to the Reliance Standard Salesforce instance, including Outlook, telephony, and policy administrationAll aspects of user and license management, including new user setup/deactivation, roles, profiles, permission sets, and queuesSalesforce configuration changes, including but not limited to custom object and field creation, flows, approval processes, dynamic actions, page layouts, record types, custom settings, and reports/dashboardsIdentify and gather requirements, translating them into industry best practices, and create scalable solutions within Salesforce and related toolsProactive system maintenance, including security reviews, release updates, and health checksRoutine data management to improve Salesforce data quality, implementing rules and automation as needed. Assist in mass data updates to Salesforce using data loader or other toolsManage the Sales Cloud and Service Cloud architecture and ongoing maintenanceConduct training sessions for users and create comprehensive documentation for essential processes. Train new users and grow the Salesforce skill set across the organization. Ensure all internal Salesforce users have adequate and up-to-date training to ensure consistency and data integrityEnsure the data management needs of the growing organization are met, new technologies are identified, and industry best practices are maintained and help build a roadmap for future growthWork closely with implementation partners and external vendors to deliver new features and enhancements to fruitionWork closely with the department leaders to provide guidance and a better understanding of the marketing tools by compiling data, building processes, and leveraging reports and dashboards that provide important insightsOwn Salesforce user access support, including login issues, password resets, MFA troubleshooting and user account lockout issuesSupport users with record visibility and permission issues. Troubleshoot and resolve issues related to roles, profiles, permission sets, sharing rules, public groups, territories, teams, record ownership, and organization-wide defaults to ensure users can access the right records while maintaining securitySkillsBachelor's degree or equivalent professional experience3+ years of experience working with Salesforce requiredThorough knowledge of Salesforce Sales CloudThorough knowledge of Salesforce Service CloudProficiency with Salesforce Data LoaderAdvanced computer skills including Microsoft officeProficiency and advanced Excel experience for reporting and analyzing purposesThorough understanding of marketing monitoring and reporting with best practice knowledge and use of Marketing Cloud for Account EngagementRequired Certifications: Salesforce AdministratorSalesforce Advanced AdministratorSalesforce Sales Cloud ConsultantSalesforce Service Cloud ConsultantBenefitsAn annual performance bonus for all team membersGenerous 401(k) company match that is immediately vestedA choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings AccountMultiple options for dental and vision coverageCompany provided Life & Disability Insurance to ensure financial protection when you need it mostFamily friendly benefits including Paid Parental Leave & Adoption AssistanceHybrid work arrangements for eligible rolesTuition Reimbursement and Continuing Professional EducationPaid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.Volunteer days, community partnerships, and Employee Assistance ProgramAbility to connect with colleagues around the country through our Employee Resource Group programCompany OverviewReliance Matrix provides financial protection, absence management, and supplemental health benefits solutions. It was founded in 1907, and is headquartered in Philadelphia, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is https://reliancematrix.com.