[Remote] Sales/Customer Service Representative (Remote - Bilingual in Spanish Required)

Note: The job is a remote job and is open to candidates in USA. Prime Group Holdings, LLC is a leading private equity real estate firm specializing in self-storage and other real estate asset classes. They are seeking a bilingual Sales/Customer Service Representative to provide exceptional service to both existing customers and potential guests, handling inbound calls and guiding customers through various processes.ResponsibilitiesConfidently highlight the value of our services to new customers as a key part of delivering an outstanding hospitality experienceCommunicate clearly and professionally to ensure every guest feels valued and understoodEmbody company values by providing friendly, efficient support and contributing to a positive team cultureCollaborate with team members and share insights to continuously improve our service offeringsRespond promptly to every inbound call, treating each customer with equal importance and urgencyListen actively to understand customer needs, taking ownership to resolve concerns effectively and ensure a positive experienceOffering knowledgeable assistance regarding services, policies, and proceduresTroubleshoot and resolve customer issues, escalating complex cases as neededMaintain accurate records of customer interactions and follow-up actionsSkillsHigh School Diploma or GED requiredA genuine passion for hospitality and customer careStrong attention to detail with the ability to meet expectations and deadlinesAbility to manage multiple tasks effectivelyCapability to handle sensitive and confidential information with discretionProficiency in Microsoft Office applications and web-based toolsExcellent written and verbal communication skillsComfort working both independently and as part of a teamStrong problem-solving skills for handling challenging customer situations and gathering feedback for continuous improvementA desire to grow within the company, taking pride in serving our guestsBilingual RequiredMust be able to work from 130pm-10pm ETExperience in inbound phone sales is a plus when assisting our new customer calls and for highlighting value to our existing guestsBenefitsHealth, dental, life, vision, short-term disability and long-term disability insuranceA 401(k) program with a company “matching” policyPaid time off and paid holidaysCareer advancement opportunitiesCompany OverviewPrime Storage is a storage facility provider company offering simple, affordable, and local self-storage services across the United States. It is a sub-organization of Prime Group Holdings. It was founded in 2017, and is headquartered in Saratoga Springs, New York, USA, with a workforce of 201-500 employees. Its website is https://www.primestorage.com/.