[Remote] Sales Operations Manager

Note: The job is a remote job and is open to candidates in USA. ServiceChannel empowers many of your favorite brands to take care of their brick and mortar locations. The Sales Operations Manager serves as the operational backbone of the Sales organization, ensuring that tools, processes, and systems are running smoothly and consistently, while acting as the primary help desk for frontline sales teams.ResponsibilitiesPartner with IT to support the administration, configuration, and ongoing optimization of Salesforce as the core CRM platformAct as the Sales-side business partner to ensure Salesforce is configured to support sales workflows, usability, and adoptionOwn the day-to-day operation of all sales-facing tools, serving as the primary point of accountability for usability, alignment, and issue resolution, while coordinating with internal teams to ensure cross-functional successHelp define requirements, test changes, and validate releases related to Salesforce and adjacent Sales toolsCoordinate user access requests, workflow changes, and integration needs through established IT processesSupport tool rationalization and consolidation efforts by documenting business use cases and operational gapsAct as the operational liaison between Sales and key partner teams including Marketing, Deal Desk, IT, Product, and FinanceSupport Sales Enablement by helping create, organize, and maintain sales-facing content, ensuring materials are accurate, accessible, and aligned with tools and processes used by SalesEnsure alignment on processes such as lead flow, opportunity management, quoting handoffs, and system dependenciesTranslate Sales needs into clear, actionable business requirements for technical and operational partnersHelp reinforce standard processes while supporting exceptions through appropriate governance pathsOwn CRM data quality standards and day-to-day hygiene across Sales-facing objectsDefine and enforce expectations for required fields, stage progression, account hierarchy usage, and activity loggingDrive remediation of duplicates, stale records, orphaned data, and incomplete or inconsistent entriesPartner with Sales leadership to reinforce accountability for CRM cleanliness and usageMaintain and distribute standard Salesforce reporting and dashboards to support operational visibility (non-analytics focused)Serve as the primary day-to-day point of contact for Sales on operational, process, and system-related questionsTriage Salesforce and tool-related issues, including routing problems, access issues, and workflow confusionProvide clear guidance on how Sales tools and processes are intended to be usedEscalate technical issues to IT with clear context, business impact, and desired outcomesMaintain internal documentation, FAQs, and enablement materials to reduce repeat inquiriesLead Sales Operations-led projects such as CRM cleanups, process rollouts, tool enhancements, and enablement initiativesDefine project scope, timelines, stakeholders, and dependenciesTrack execution, surface risks, and ensure projects deliver against intended outcomesSupport change management through communication, training, and reinforcementContinuously identify opportunities to standardize, simplify, and improve Sales processesSkills5–8+ years of experience in Sales Operations, Business Operations, or Revenue Operations support rolesStrong working knowledge of Salesforce in a Sales environment, with experience partnering closely with IT teamsProven ability to manage tools, processes, and cross-functional dependenciesComfortable acting as a first-line problem solver for SalesStrong communication skills and ability to translate between Sales, operations, and technical teamsHighly organized, execution-focused, and comfortable operating in evolving environmentsBenefitsMedicalDentalVisionLife and LTD insuranceHSA401(k) retirement planCompany OverviewServiceChannel is the cloud-based service automation platform for facility maintenance and repair services. It was founded in 1999, and is headquartered in Pleasanton, California, USA, with a workforce of 201-500 employees. Its website is https://www.servicechannel.com.Company H1B SponsorshipServiceChannel has a track record of offering H1B sponsorships, with 4 in 2025, 3 in 2024, 2 in 2023, 6 in 2022, 4 in 2021, 11 in 2020. Please note that this does not guarantee sponsorship for this specific role.