**Experienced Full Stack Customer Service Agent – Airport Operations and Customer Experience**

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our passengers' expectations. As a Ramp Agent, you'll play a vital role in ensuring the smooth and efficient handling of baggage, cargo, and mail, while providing top-notch customer service to our valued customers. If you're a team player with a passion for delivering exceptional service, we want to hear from you! **About arenaflex** arenaflex is a world-leading airline that connects people and cultures around the globe. Our mission is to deliver an elevated experience to our customers, and we're committed to living our values of Care, Integrity, Resilience, and Servant Leadership every day. At arenaflex, our people are our success, and we're dedicated to sharing our success with our employees. We offer a dynamic and inclusive work environment that fosters growth, development, and community involvement. **Key Responsibilities** As a Ramp Agent, you'll be responsible for ensuring the safe and efficient handling of baggage, cargo, and mail, while providing exceptional customer service to our passengers. Your daily tasks will include: * Safely lifting, loading, unloading, and transporting baggage, mail, and cargo to and from aircraft, while ensuring timely connections by guiding incoming and departing aircraft from the gate positions. * Safeguarding cargo, baggage, and mail from damage, loss, and weather conditions. * Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion. * Operating baggage scanners and computers to ensure baggage is routed accurately to the customer's destination. * Collaborating with other team members to ensure seamless airport operations and customer satisfaction. **Work Environment and Schedule** As a Ramp Agent, you'll work in a fast-paced and dynamic environment, with a focus on safety and customer satisfaction. Your schedule will be based on operational needs, with shifts ranging from early morning to overnight. You'll work between 20 and 40 hours per week, based on your seniority. Our airport operations are subject to change, and you'll need to be flexible and adaptable to meet the needs of our customers. **Benefits and Perks** At arenaflex, we're committed to sharing our success with our employees. Our benefits and perks include: * Competitive salary and industry-leading profit-sharing program * 401(k) with generous company contributions up to 9% * New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31) * In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period * LGA/JFK employees may be reimbursed up to $250/month for specific transportation expenses through the NYC Transit Reimbursement Program * 10 paid holidays per calendar year * Birthing parents are eligible for 12-weeks of paid maternity/parental leave * Non-birthing parents are eligible for 2-weeks of paid parental leave * Comprehensive health benefits, including medical, dental, vision, short/long term disability, and life insurance benefits * Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health * Domestic and International space-available flight privileges for employees and eligible family members * Career development programs to achieve your long-term career goals * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies * Recognition rewards and awards through the platform Unstoppable Together * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare. **What You Need to Succeed** To be successful in this role, you'll need to: * Consistently prioritize safety and security of self, others, and personal data * Embrace diverse people, thinking, and styles * Possess a high school diploma, GED, or high school equivalency * Be at least 18 years of age and have authorization to work in the United States * Have a valid driver's license * Proficiency in English * Pass a physical ability test (PAT) * Wear required company-approved Personal Protective Equipment (PPE) to include, but not limited to: hearing protection, safety-toe footwear, protective headwear (bump cap or hard hat), and high visibility safety apparel subject to an approved accommodation, such as alternate PPE * Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal **What Will Give You a Competitive Edge** While not required, having the following qualifications will give you a competitive edge: * N/A **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we want to hear from you! Apply now to join our team of dedicated professionals who are committed to sharing our success with our employees. Apply for this job