[Remote] Sales Manager - SMB Outbound Sales (Remote - West Region)

Note: The job is a remote job and is open to candidates in USA. Yelp is a platform that connects people with local businesses, and they are seeking an experienced Outbound Sales Manager to lead a team of Inside Sales Representatives. The role involves coaching and developing the team to exceed sales goals through high-volume outbound cold calling and consultative selling. Responsibilities Lead, coach, and support a team of 10–15 Account Executives in a high-volume outbound cold calling environment Drive daily outbound activity and ensure team members consistently meet or exceed KPIs Provide hands-on coaching through call reviews, live shadowing, and structured 1:1s to strengthen sales skills and improve close rates Foster a collaborative, inclusive, and high-performance team culture focused on accountability, growth, and continuous learning Facilitate effective team meetings, sales trainings, and performance check-ins to drive engagement and results Analyze team performance metrics and implement strategies to improve conversion rates and exceed monthly revenue targets Ensure accurate and transparent communication of Yelp’s products, pricing, and policies to prospective clients Skills 1+ years of experience effectively developing and managing inside sales teams within a high-volume, outbound sales environment Well-versed in selling digital products to SMBs and using Salesforce CRM Proven success leading teams in a cold calling environment with a focus on high activity and quota achievement Strong coaching and mentoring skills with a commitment to developing others and fostering career growth Data-driven mindset with the ability to analyze performance metrics and implement actionable improvements Excellent communication, organizational, and time management skills Comfortable working in a fast-paced, remote-first environment Have earned a Bachelor's degree OR 3+ years of customer-facing experience and hold a HS Diploma or GED Benefits Full medical, vision, and dental 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter) 12 paid holidays One floating holiday Up to 14 weeks of parental leave Monthly wellness subsidy Work from home reimbursement Flexible spending account 401(k) retirement savings plan Employee stock purchase plan Company Overview Yelp is an online platform that connects people with great local businesses through user-generated reviews and recommendations. It was founded in 2004, and is headquartered in San Francisco, California, USA, with a workforce of 1001-5000 employees. Its website is