[Remote] Sales Associate

Note: The job is a remote job and is open to candidates in USA. Ashley Digital is the e-commerce engine behind Ashley Furniture Industries, the largest furniture store brand in North America. The Sales Associate role focuses on driving revenue growth through customer-focused sales interactions, guiding customers through their purchasing journey, and ensuring exceptional customer experiences.ResponsibilitiesEngage inbound customers via phone, email, and chat to deliver a high-quality, consultative sales experienceConduct discovery conversations to understand customer needs, preferences, and sleep goalsProvide tailored product recommendations aligned to customer needs and lifestyleGuide customers through the full purchasing journey, ensuring clarity and confidence in their decisionsConsistently meet or exceed individual monthly sales targets and performance metricsLeverage product knowledge and sales techniques to maximize conversion ratesIdentify and act on upselling and cross-selling opportunities to increase order valueMaintain a strong sense of urgency and ownership in every customer interactionDeliver a best-in-class customer experience rooted in genuine empathy, active listening, and professionalismBuild trust with customers by acting as a knowledgeable and reliable advisorEnsure every interaction reflects brand values and reinforces customer satisfactionDevelop deep knowledge of product offerings, including features, benefits, and use casesPosition products effectively to improve customers’ sleep quality and overall lifestyleStay informed on product updates and industry trends to enhance credibility and effectivenessCollaborate with team members and leadership to share insights and improve processesParticipate in team meetings, training sessions, and performance reviewsContribute feedback to enhance the overall customer journey and sales strategySkillsStrong consultative selling and customer engagement skillsExcellent written and verbal communication abilitiesResults-driven mindset with a focus on achieving and exceeding goalsAbility to multitask and manage multiple customer interactions simultaneouslyHigh level of adaptability in a fast-paced, performance-driven environmentStrong attention to detail and organizational skills1+ year of experience in a high-volume sales environment (retail, call center, B2C, etc.)Proven track record of meeting or exceeding sales targetsTyping speed of 50+ WPM with the ability to manage multiple systems simultaneouslyDemonstrates curiosity and adaptability in adopting new technologies and AI solutions to support evolving business needs and future growthExperience working in a remote or self-managed environmentProficiency with CRM systems, chat platforms, and sales tools (e.g., Intercom, Slack, Google Workspace is a plus)Experience in DTC, e-commerce, or startup environments is a plusExperience working with a BPO team is a plusBenefitsRemote-first workplace (since 2016!)Competitive PayHealth, Vision & Dental InsuranceHSA company contributions401K with company match componentGenerous PTOWellness benefitsOnline learning resources & trainingsWFH office and cell phone/internet stipendA FREE MATTRESS plus an awesome Friends and Family discount!Discretionary bonuses or commission paymentsCompany OverviewResident is a house of direct-to-consumer brands in the home furnishings space. It was founded in 2016, and is headquartered in Mountain View, California, USA, with a workforce of 201-500 employees. Its website is https://www.residenthome.com/.