[Remote] SaaS Support Engineer

Note: The job is a remote job and is open to candidates in USA. Manufacturo is a company focused on advanced manufacturing with a next-generation SaaS platform. They are seeking a SaaS Support Engineer to provide technical support, diagnose issues, and collaborate with product teams to ensure customer success. Responsibilities Configure, implement, and manage customer solutions on the Manufacturo platform, ensuring seamless integration and performance Provide exceptional technical support to customers, addressing and resolving issues across production environments promptly and professionally Investigate, troubleshoot, and resolve technical problems, minimizing downtime and operational disruptions Work closely with product and development teams to escalate and resolve complex issues, submitting code changes when necessary Utilize tools like Azure Log Analytics, App Insights, and Azure Monitor to monitor system health and proactively address performance concerns Document troubleshooting steps, create knowledge bases, and continuously improve support processes for efficiency and scalability Provide training and best practices to customers, ensuring they maximize value from our platform Regularly review system logs, performance metrics, and error reports to identify trends and opportunities for optimization Skills Customer Success Focus: Passion for delivering exceptional service and building positive relationships Technical Expertise: Experience troubleshooting software systems, preferably in SaaS/cloud environments Problem Solving: Strong analytical and investigative skills with the ability to diagnose technical issues effectively Technical Tools: Monitoring tools: Azure Log Analytics, App Insights, Azure Monitor (or equivalent) Service management tools: Jira Service Management or similar platforms Programming Knowledge: Familiarity with the following technologies is a plus: Angular/JavaScript, C#/.NET, MSSQL Education: Bachelor's degree in Computer Science, Information Systems, or equivalent experience Experience supporting or implementing manufacturing systems Knowledge of SaaS architecture, cloud platforms (Azure preferred), and microservices Experience debugging cloud applications and deploying fixes Benefits 401(k) Matching Health, Dental, and Vision Insurance Paid Time Off Gym Membership Reimbursement : Up to $40/month ($480/year) Company Cell Phone or Reimbursement : Up to $75/month ($900/year) Referral Program Collaborative and Innovative Work Environment Company Overview Manufacturo is a software company that provides solutions for engineers to innovate and streamline manufacturing processes. It was founded in 2018, and is headquartered in Brea, California, USA, with a workforce of 51-200 employees. Its website is