[Remote] ROI Quality Analyst

Note: The job is a remote job and is open to candidates in USA. MRO is a company focused on medical records management, and they are seeking a Quality Analyst to assist the ROI Account Manager. The role involves reviewing, processing, and releasing medical records while ensuring compliance with policies and regulations.ResponsibilitiesUpdating and maintaining an accurate Accounting of Disclosures for all activities and processes associated with medical records requestsProviding world-class customer service to patients and clients while ensuring patient privacyHandling high call volumes while maintaining a high level of service and professionalismMaintaining all established production/quality goals, while managing assigned accounts within MRO Clinics established turn-around timeReports to Team Operations Manager and/or Director of Operations as necessaryReviewing records pulled by the ROI Account Manager to ensure accuracy and compliance with MRO Clinics policies/procedures as well as state/federal regulationsCreating invoices for medical record requests in accordance with state/federal regulations, when necessarySkillsHigh School Diploma/GED requiredThorough and detail-orientedProfessional demeanorCustomer oriented dispositionDemonstrate a positive attitude, and be able to interact well with employeesDemonstrate excellent communication skillsProven consistent dependability and attendanceConfidentiality and discretion is requiredAbility to conduct and interpret HIPAA/Privacy GuidelinesSolid organizational skills, including multitasking and time-management and the flexibility to adapt to frequent changes in the industryCompany OverviewMro is a leader in disclosure management and health information exchange. It was founded in 2002, and is headquartered in King Of Prussia, Pennsylvania, USA, with a workforce of 1001-5000 employees. Its website is http://www.mrocorp.com/.